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Grubhub · 3 days ago

Account Manager

LA Metro Area

Full-time

Onsite

Entry Level

$64K/yr - $80K/yr

1+ years exp

Grubhub is a leading food delivery service, and they are seeking an Account Manager to oversee a portfolio of restaurant accounts. In this role, you will enhance restaurant performance on the Grubhub platform, foster relationships with restaurant partners, and ensure client satisfaction while driving growth.

E-CommerceFood and BeverageFood DeliveryMarketplace

Responsibilities

Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions

Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients

Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners

Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement

Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations

Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks

Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices

Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role

Qualification

Sales experienceRestaurant experienceCRM software proficiencySpanish speakingCommunication skillsComputer skillsOrganizational skillsProblem-solvingSelf-starter

Required

Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment

Bachelor's Degree or equivalent years of experience and High School degree/GED required

1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus

Spanish Speaking. Native-level fluency in English is required

Strong verbal and written communication skills

Confident making outbound dials on the phone

Proven track record of success in meeting and exceeding goals

Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas

Strong computer skills (MS Office, Google products) with the ability to quickly learn new software

Preferred

Experience with Salesforce.com or similar CRM is a plus

Benefits

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical, dental and vision benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).

Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.