Mediafly · 1 day ago
Senior Software Engineer, Professional Services
United States
Full-time
Remote
Senior Level
$120K/yr - $140K/yr
5+ years expMediafly is a company that helps top revenue teams work smarter and achieve measurable impact. The Senior Software Engineer, Professional Services, is responsible for architecting, implementing, and delivering custom solutions and integrations while ensuring high-quality execution and exceptional customer experience.
CMSEnterprise SoftwarePresentation SoftwareSales Automation
Responsibilities
Lead the design, development, and delivery of customer-facing Professional Services solutions, including platform configurations, system integrations, data migrations, custom automations, and advanced troubleshooting
Own implementation work end-to-end, ensuring aligned requirements, accurate scoping, on-time delivery, and seamless handoff to internal teams or customer stakeholders
Build high-quality, maintainable code and utilities in C#, Python, JavaScript/TypeScript, and contribute to React-based extensions or front-end components when required
Apply strong architectural judgment to design service-based, scalable, secure solutions across distributed and multi-domain systems
Work with AWS infrastructure (e.g., Lambda, S3, API Gateway, CloudWatch, IAM, ECS/EKS basics) to support integrations, automations, and operational tooling
Develop robust, idempotent integrations using REST APIs, webhooks, events, and enterprise identity standards (SSO/SAML, SCIM)
Troubleshoot issues that span multiple domains—application, data, infrastructure, authentication, and third-party systems—providing clear remediation steps and long-term fixes
Implement and support Professional Services standard offerings, including CRM integrations, content operations, permissions models, identity/SSO/SCIM workflows, calendar and email integrations, and platform add-ins
Build and maintain internal automation scripts and utilities to streamline repeatable PS work (bulk operations, data processing, orchestration tools)
Validate and debug data flows using SQL/Postgres and related tooling to ensure accuracy and alignment across systems
Operate with rigor inside Jira: maintain accurate statuses, track estimates and actuals, uphold component and project conventions, and ensure visibility for cross-functional stakeholders
Produce high-quality written deliverables including runbooks, technical guides, configuration documentation, and customer-facing updates
Review code for PS-led engineering work, identify improvements, and uphold internal engineering standards around reliability, observability, and maintainability
Collaborate with Support, Product Engineering, and Customer Success to close the loop on customer issues and drive continuous improvement
Qualification
Required
Strong professional experience in C# and/or Python (5+ years), with solid fundamentals in backend development
Proficiency in JavaScript/TypeScript, including hands-on experience with React for front-end or extension development
Ability to write clean, maintainable, well-documented code across multiple languages
Deep understanding of REST APIs, webhooks, authentication flows, and common integration patterns
Ability to design and implement reliable, idempotent, scalable integrations with enterprise systems
Solid SQL/Postgres skills for debugging data issues and validating integration behavior
Familiarity with SSO/SAML, OAuth, SCIM, and enterprise identity lifecycle management
Experience with common enterprise systems such as Salesforce/CRM platforms, SharePoint/CMS, email/calendar providers, and related APIs
Hands-on AWS experience—particularly serverless, storage, IAM, monitoring/logging, and configuration management primitives used in SaaS environments
Proficient with Git/GitHub, CI/CD basics, and command-line tooling
Ability to reason about distributed systems, service boundaries, and cloud operational models
Excellent written communication for runbooks, architecture notes, and customer-facing explanations
Clear verbal communication able to articulate technical concepts to both technical and non-technical stakeholders
Proven success delivering customer-facing technical projects in a SaaS or cloud-based environment, with ownership of outcomes, timelines, and stakeholder communications
Disciplined approach to processes: accurate time tracking, strong Jira hygiene, and consistent documentation practices
Preferred
Experience implementing or supporting Microsoft Graph-based integrations and enterprise workflows
Hands-on familiarity with Salesforce data models, SOQL, API usage, and troubleshooting integration edge cases
AWS DevOps experience (infrastructure-as-code, automation pipelines, container orchestration, etc.)
Experience with enterprise-grade observability tools (Datadog, New Relic, CloudWatch Insights, Sentry, etc.)
Benefits
Flexible working hours
Generous Paid Time Off
Competitive Salary
Health Benefits
Transparent Career Paths
Generous Paid Parental Leave
Remote Stipends
Company
Mediafly
Mediafly offers a revenue enablement platform for enterprise B2B teams.
201-500 employees
H1B Sponsorship
Mediafly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$139.69MKey Investors
BIP VenturesBoathouse CapitalSterling National Bank
2023-08-29Private Equity· $80M
2021-11-18Private Equity· $10M
2021-01-28Private Equity· $25M
Leadership Team
Natalie Cowie
Chief Customer Officer
Tony Kavadas
Chief Sales Officer
Recent News
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2025-06-03
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2024-11-09
Company data provided by crunchbase