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Sunbelt Rentals, Inc. · 6 days ago

Inside Sales Manager-General Tool-Relocation Assistance Eligible

Granite City IL 62040

Full-time

Onsite

Mid, Senior Level

$56K/yr - $67K/yr

5+ years exp

Sunbelt Rentals, a leading equipment rental company in North America, is seeking an Inside Sales Manager to drive company growth and provide leadership to the Equipment Rental Specialists. This role focuses on ensuring exceptional customer service, achieving sales objectives, and developing the team to maximize performance and productivity.

ConstructionIndustrialResidential

Responsibilities

Responsible for the overall performance and efficiency of the Equipment Rental Specialists

Provide team motivation and development to maximize performance and productivity

Participate in the planning of and development of sales goals and metrics

Consistently meet or exceed daily objectives as it relates to sales and customer service

Participate in weekly Profit Center meetings

Steadily improve Profit Center service quality results

Accurately coordinate deliveries with PC dispatcher

Coordinate with Service Manager to resolve customer problems as they relate to equipment inefficiencies, breakdowns, etc

Daily coordination with Sales Manager and OSR’s within the PC and other PC’s in the district to facilitate rentals

Train and develop new Equipment Rental Specialists

Handle any customer service issues and complaints directly

Assist AR with collections efforts (i.e. Issue credits, obtain Job info etc.)

Other duties as assigned

Qualification

Customer service experienceEquipment rental knowledgeBusiness management principlesConstruction market understandingNegotiation skillsProject management skillsAnalytical skillsMS Office proficiencyInterpersonal skillsWritten communicationVerbal communication

Required

5-8 years of customer service, equipment rental or related experience

Good working understanding of construction market, job phases, needs and product line

Continuously updates knowledge of the industry

Has good basic understanding of general business management principles and practices

Commits to business goals for the site, and generates commitment to goals

Works to build professional image and credibility with employees and other internal contacts

Monitors costs associated with running the business

Basic understanding of company's systems, processes and controls (including asset control systems), and the interrelationship of various internal systems

Keeps/prepares clear and accurate records

Works effectively under short deadlines

Good basic skills in negotiating schedules, deliverables and charges with customers

Strong interpersonal skills with demonstrated success developing relationships

Excellent written and verbal communicator with strong presentation skills

Strong business and technical acumen, good analytical skills

Good project management skills with proven ability to manage multiple tasks and priorities

Computer literate with working knowledge of MS Office, spreadsheets and database applications