Naples Beach Club, a Four Seasons Resort · 1 day ago
Technology Innovation and Data Supervisor
Naples, FL
Full-time
Onsite
Mid Level
3+ years expFour Seasons is a luxury hospitality company that values exceptional guest experiences and a world-class employee culture. The Technology Innovation and Data Supervisor is responsible for the efficient operation and maintenance of all computer systems and data communications at the property, ensuring support for staff and guests alike.
Hospitality
Responsibilities
Maintain positive, professional relationships with all departments and Corporate, while enforcing Four Seasons’ work rules and standards
Support staff at all levels and assist hotel guests with technical needs
Provide strong service to administrative users in line with the Service Level Agreement
Assist with various accounting office tasks as required
Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting
Oversee TID responsibilities when the Director of TID and Assistant Director of TID are absent
Support user procedures, hardware familiarization, and systems training
Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation
Contribute to server management, performance monitoring, OS updates, and technical troubleshooting
Support additional property systems, including back office, sales & catering, and people & culture applications
Assist with diagnosing outages, restoring service, and managing antivirus protection
Help maintain and promote Four Seasons technology standards
Participate in major projects, new acquisitions, and corporate technology rollouts
Provide support for desktop operating systems, applications, and patches
Deliver guest-facing technical support, including event spaces and conference services
Assist with Microsoft tools, global VPN connections, and other communication platforms
Help execute backup and recovery procedures
Support vendor management
Assist with 24/7 coverage for mission-critical systems
Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired/wireless networks, and protection tools like firewalls and failover devices
Perform additional duties as assigned by Finance leadership or the Director of TID
Apply technology best practices
Provide HSIA guest support when no third-party contract exists
Qualification
Required
3+ years of IT Experience
Experience in fine dining or luxury hospitality environments is required
Excellent verbal and written communication skills in English
Preferred
Hotel experience highly preferred
Technical background, MCSE or similar network qualifications desired but not essential
Prior education and/or experience supporting complex networks desired but not essential
Benefits
Medical
Dental
Vision
401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Complimentary employee meals and beverages
Tuition reimbursement
Company
Naples Beach Club, a Four Seasons Resort
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 220-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples.
501-1000 employees
H1B Sponsorship
Naples Beach Club, a Four Seasons Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase