Dexian · 1 day ago
Bilingual Customer Service Representative
Deerfield Beach, FL
Contract
Hybrid
Entry Level
$23/hr - $25/hr
2+ years expDexian is seeking a Bilingual Customer Service Representative to provide high-quality customer service. The role involves responding to inquiries, resolving customer issues, and delivering technical support to auto dealers while working in a hybrid environment.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Shivani Kumari
Responsibilities
Respond to inquiries from field representatives, dealerships, customers, and lenders
Provide high-quality, individualized customer service via email, telephone, and chat
Apply knowledge of the organization, products, services, and policies to resolve customer issues
Address and resolve customer questions, complaints, and requests, including contract interpretation
Deliver technical support to auto dealers for portal access and troubleshooting
Generate and provide accurate reports using tools such as Cognos, Salesforce, Beqom, and Excel
Interact effectively with various departments and associates, including senior management
Qualification
Required
Bilingual Spanish (Read write and Speak) Fluent
High school diploma or equivalent required
Minimum of 2 years of customer service experience in an Omni channel contact center
Ability to work 9:30am–6:00pm EST in a hybrid environment (2 days in office, 3 days from home)
Strong motivation and a positive team player attitude
Excellent verbal, written, and active listening communication skills
Strong interpersonal skills with emotional intelligence and problem-solving capabilities
Critical thinking and ability to manage high-pressure customer interactions
Proficient in multitasking across multiple systems and screens; strong data entry and typing skills
Experience with Microsoft Office and other relevant software tools
Ability to manage priorities in a fast-paced environment
Technologically savvy with the ability to quickly learn new systems
Preferred
Basic understanding of clients products and systems is a plus
Bilingual proficiency in English and Spanish is a plus
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase