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Zimmer Biomet · 1 day ago

Program Development Associate Specialist

Kansas City, MO

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Zimmer Biomet is a global medical technology leader committed to enhancing patient mobility. The Program Development Associate Specialist will build successful programs by collaborating with hospital stakeholders and sales colleagues to onboard and drive utilization of ZB products.

Health CareManufacturingMedical DeviceProduct Design

Responsibilities

Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ZB product with the help of supervisor or other other Clinical team member

Using available tools/resources/materials, develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop programs

Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness

Perform new system installations, preventative maintenance, and troubleshooting and repair for products following established processes with the help of Supervisor or other Clinical Team Member

Follow all internal communication and documentation policies (QA)

Responsible for key administration duties

Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances

Attend product trade shows and annual trainings as required

Provides support for MedEd events as required

Qualification

Field support experienceEngineering degreeCustomer relations skillsTechnical problem solvingInterpersonal skillsPresentation skillsOrganizational skills

Required

B.S. in Engineering with 0+ years experience of field support, engineering, or other customer facing function with a medical device company; M.S./ Ph.D in Neuro or Biological Science; OR a minimum of 4+ years experience of field support, engineering, or other customer facing function with a medical device company

Excellent communication, organizational and customer relation skills

Ability to work without specific direction on daily activities

Ability to determine one's own schedule based on business needs

Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered