Vizrt ยท 1 day ago
Customer Solutions Advisor - Media & Entertainment - NYC
New York, NY
Full-time
Hybrid
Mid, Senior Level
5+ years expVizrt is a company that delivers innovative solutions for the media and entertainment industry. The Customer Solutions Advisor will act as a technical and workflow specialist, helping clients achieve their goals through tailored solutions that enhance storytelling and operational efficiency. This role involves customer engagement, solution design, and collaboration with various teams to ensure successful outcomes for media organizations.
BroadcastingSoftware
Responsibilities
Lead outcome-based discovery sessions with broadcasters, studios, and digital media teams to understand creative, operational, and commercial goals
Focus on customer outcomes such as audience growth, workflow efficiency, or production flexibility and design tailored solutions that deliver measurable results
Translate customer objectives into value driven solution recommendations supported by clear workflows and metrics for success
Act as a trusted advisor to producers, technical directors, creative teams, and executives bridging technical design and business impact
Build lasting relationships with key stakeholders to ensure long-term alignment with Vizrt's innovation roadmap
Design end-to-end technical solutions
Develop detailed workflows, solution diagrams, integration plans, and validation documents that reflect customer goals and broadcast best practices
Ensure every solution aligns with industry trends, cloud migration strategies, and the evolving needs of modern media operations
Collaborate closely with Product Management, R&D, Cloud, and Professional Services to deliver cohesive, outcome focused solutions
Deliver hands on demonstrations that emphasize business outcomes showing how Vizrt technology simplifies production, reduces costs, or improves viewer engagement
Create storytelling experiences that clearly link creative and technical workflows to strategic goals
Tailor demonstrations for diverse audiences, from engineers and artists to management and executives
Partner with Sales to define opportunity strategy and ensure all engagements highlight customer outcomes and value realization
Contribute to proposals, scopes, and solution outlines that clearly connect technology investments to measurable results
Identify opportunities to expand adoption through use cases tied to ROI, audience reach, or production scalability
Work with Professional Services to plan and validate outcome-based proof of concepts (POCs)
Support Customer Success teams to ensure solutions deliver sustained value after deployment
Provide feedback from the field to Product Management and Engineering to influence product direction and feature prioritization
Represent Vizrt at key regional industry events, conferences, and workshops to share best practices and customer success stories
Qualification
Required
Hands on experience with Vizrt solutions and workflows (Viz Engine, Viz Artist, Viz Trio, Viz Pilot Edge, Viz Flowics, Viz Mosart, or similar)
Deep understanding of broadcast production, real time graphics, live operations, and newsroom or automation workflows
Proven ability to design, present, and deliver solutions that align with customer goals and KPIs
Excellent communication skills with the ability to articulate value to both technical and non-technical stakeholders
Ability to work on site with Americas media organizations as needed
Preferred
5+ years in Pre Sales, Solutions Engineering, or Broadcast Engineering within Media & Entertainment
Knowledge of NDI, SMPTE ST 2110, MOS newsroom integration, cloud workflows (AWS or Azure), and automation systems
Experience with XR technology, real time graphics, virtual studio workflows, or AR VR environments
Strong understanding of audience engagement strategies, monetization models, and digital transformation in broadcasting
Experience working in fast-paced, live production environments
Benefits
Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance
Professional Development: Opportunities for ongoing training
Company
Vizrt
Vizrt is a software company for real-time 3D graphics, video playout, studio automation, sports analysis, journalist story tools.
501-1000 employees
H1B Sponsorship
Vizrt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Permira Credit
2016-09-15Debt Financing
2014-11-10Acquired
2011-05-06Series Unknown
Leadership Team
Rohit Nagarajan
Chief Executive Officer
Petter Ole Jakobsen
co-founder and Senior advisor, Vizrt
Recent News
TV Technology
2025-11-27
2025-11-01
2025-10-31
Company data provided by crunchbase