Cognizant · 1 day ago
Oracle Cloud Service Delivery Manager - Associate Director - 67109411
Buffalo, NY
Full-time
Hybrid
Lead/Staff, Director/Executive
$156K/yr - $184K/yrCognizant is seeking a Service Delivery Manager to ensure high-quality service delivery and maintain strong client relationships. The role involves managing incidents, improving service management processes, and tracking key performance indicators to ensure operational excellence.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Act as the primary point of contact for clients, managing service expectations and ensuring effective communication on service performance and issues
Lead the coordination, prioritization, and resolution of service incidents, service requests, and operational escalations
Define, implement, and continuously improve service management processes and workflows to enhance efficiency and service quality
Track, analyze, and report on key performance indicators (KPIs) and service metrics
Identify potential risks to service delivery and implement mitigation strategies to ensure service continuity and compliance
Qualification
Required
Strong experience managing support projects, including incident management and service task handling
Working knowledge of Cloud ERP environments and enterprise support operations
Experience in service governance, reporting, and operational oversight
Strong problem‑solving, coordination, and stakeholder management skills
Proven ability to communicate effectively with clients and internal teams spread across in a distributed environment
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
Founded in 1994
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-08
2026-01-06
Company data provided by crunchbase