Cleveland - Regional Director of Retail Operations jobs in United States
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Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. ยท 1 month ago

Cleveland - Regional Director of Retail Operations

positionMayfield Heights,OH,US
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
money$75K/yr - $85K/yr
date5+ years exp

Goodwill of Greater Cleveland and East Central Ohio is seeking an experienced and motivated Regional Director to lead our Northeast territory in Cleveland, Ohio. This role is responsible for overseeing multiple retail store locations and driving performance in customer service, employee engagement, sales growth, and operational excellence.

Non-profit Organization Management

Responsibilities

Lead and manage multi-unit retail operations in the Northeast Cleveland territory
Develop, coach, and support store leadership teams
Drive results in customer service, employee engagement, and sales performance
Ensure compliance with company policies, CARF standards, safety, and security guidelines
Oversee visual merchandising, store operations, and inventory control
Analyze performance metrics and implement improvements
Maintain accurate reports and business records
Promote Goodwill's mission and values across the organization
Travel regularly to assigned store locations

Qualification

Multi-unit retail leadershipDecision-makingProblem-solvingRetail experienceCommunication skillsOrganizational skillsTime-management skillsMicrosoft Office 365Team leadershipFast-paced environment

Required

Minimum 5 years of experience in multi-unit retail leadership
Strong decision-making and problem-solving abilities
Ability to plan, direct, and evaluate the work of others
Excellent communication skills (written and verbal)
Strong organizational and time-management skills
Proficiency with smartphones, computers, and Microsoft Office 365
Ability to lead teams in a fast-paced environment

Preferred

Thrift/retail experience preferred

Benefits

Bonus Incentives: Paid out monthly.
Paid Time Off: Enjoy 4 weeks of PTO per year, plus 9 paid holidays (including closures on Easter, Thanksgiving, and Christmas).
Affordable Healthcare Options: Medical, dental, and vision coverage at a fraction of the premium cost.
Retirement Savings: Company-matched investment plans to help secure your financial future.

Company

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.

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Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.
dateFounded in 1918
location
Canton, Ohio, US
people-size501-1000 employees
web-link
http://www.GoodwillGoodSkills.org

Funding

Current Stage
Late Stage

Leadership Team

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Ken Weber
President and CEO
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Tanzalea Daniels
Chief Financial Officer
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Company data provided by crunchbase