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SchoolsFirst Federal Credit Union · 23 hours ago

Assistant Manager, Consumer Loan Servicing

Tustin, CA

Full-time

Onsite

Mid, Senior Level

$96K/yr - $154K/yr

3+ years exp

SchoolsFirst Federal Credit Union is dedicated to providing exceptional service in the financial sector, and they are seeking an Assistant Manager for their Consumer Loan Servicing Department. This role involves overseeing daily operations, ensuring compliance with procedures, and enhancing service quality for members.

Finance

Comp. & Benefits

Responsibilities

Assists the department manager in directing and overseeing the daily operations of the Consumer Loan Servicing Department

Ensures that the procedures and best practices of the loan servicing, title administration, DMV, and credit disputes functions are in alignment with credit union service expectations

Promotes and maintains a positive work atmosphere and communicates with Members, teammembers, management, and vendors in a manner consistent with the credit union’s professional standards

Identify and lead continuous improvement of processes in loan servicing, title administration and credit reporting & disputes to provide greater efficiencies

Serves as primary point of escalation for Members and teammembers by providing technical support and problem resolution on complex servicing issues

Researches and resolves Member complaints, including those arising from the Voice of the Member, CFPB, and other areas

Also leads changes to systems and procedures when necessary to prevent future complaints

Accountable for the overall quality of Members’ service experience and continued process enhancements to improve service quality levels

Assists with managing the DMV functions to ensure that loans secured with collateral have perfected titles within a timely manner

Responsible for ensuring all department desktop procedures are up-to-date and accurately reflect current processes

Reviews department standard operating procedures (SOPs) on a regular basis to ensure accuracy and both recommends and assists with updates as needed

Provides daily oversight of information and reports pertaining to all areas of loan servicing including but not limited to, analyzing data, internal system research, and looking for trends affecting service with the goal of recommending solutions

Responsible for oversight and/or approval of various department functions, including (but not limited to) benefits under the Servicemember Civil Relief Act (SCRA), Letters of Guarantee, Substitution of Collateral, and short loan payoffs

Follows the assigned level of department approval limits

Works with our Credit Reporting Agency (CRA) partners to ensure the highest quality in data reporting for our consumer loan portfolio

Also oversees and supports the credit dispute functions related to credit reporting

Monitors performance of third party vendors to ensure high levels of Member service

Oversees the testing, validation and training of process changes

Participates in core processing update and/or business continuity testing as needed

Supervises teammembers directly, including selection, training, performance appraisal and work allocation

Responsible for scheduling staff

Helps establish, communicate and achieve the credit union’s goals and standards, ensuring these are fully communicated to and understood by all department staff

Identifies areas to streamline department and credit union operations

Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff

May act in the capacity of the Manager in his or her absence

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties

Qualification

Loan servicing experienceSupervisory experienceSymitar systemAdvanced computer skillsMulti-taskingVerbal communicationWritten communicationActive listeningTime management

Required

High School Diploma or GED required

3-5 years of previous related experience required

Advanced computer related and typing skills

Excellent verbal and written communication skills along with active listening

Ability to multi-task, prioritize, and manage time effectively

Preferred

Bachelor's Degree or equivalent years of experience preferred

1-3 years previous supervisory experience preferred

Previous Symitar system and/or loan servicing experience preferred

Company

SchoolsFirst Federal Credit Union

Glassdoor3.7

Since our founding in 1934, we have been singularly focused on one thing: providing world-class personal service and financial security to our Members.

Founded in 1934

Tustin, California, USA

1001-5000 employees