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Optimum Healthcare IT · 2 days ago

Epic Willow Analyst

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Optimum Healthcare IT is seeking an Epic Willow Analyst to provide advanced application support for Willow as part of their Managed Services program. This role involves complex incident resolution, application maintenance, and ensuring data integrity to maintain high system availability and client satisfaction.

Enterprise Resource Planning (ERP)Health CareInformation Technology

Growth Opportunities

Hiring Manager

Susan Duenkel

Responsibilities

Resolve escalated Priority 3 and 4 incidents and interface issues related to Willow

Execute break/fix changes, system testing, and quality assurance testing

Support application and interface maintenance, including updates, patches, and regulatory changes

Manage service requests, backlog tickets, and reporting as defined in scope

Collaborate with vendor support for issue resolution, updates, or enhancements

Maintain and update documentation including user guides, build specs, and functional design

Monitor and ensure application data quality and integrity

Perform root cause analysis and identify trends in incident and request volume

Provide knowledge transfer and mentorship to Tier 1 analysts

Qualification

Epic Willow CertificationEpic application supportApplication buildMaintenanceClinical Epic workflowsHIPAA understandingAnalytical skillsCollaboration with vendorsDocumentation skillsProblem-solving skills