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American Express · 1 week ago

Collections Specialist - Advanced Collections Mitigation Unit (ACMU)

Phoenix, Arizona, United States

Full-time

Hybrid

Mid Level

$20/hr - $24/hr

3+ years exp

American Express is a well-established company with a rich history, dedicated to supporting its customers and employees. They are seeking a Collections Specialist to manage overdue accounts, ensuring settlements and preventing future delinquencies while maintaining compliance and integrity in client interactions.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Collect delinquent balances on Small Business and Consumer accounts. The portfolio consists of both cancelled relationships and high-risk customers

You will be responsible for owning your own client portfolio. You will need to utilize skip tracing to locate and communicate with your clients

Typically, you will be handling the following call types: advising of account status, consequences, and offering payment solutions, as well as reducing day’s delinquent and preventing call and account escalations

Maintain high level of integrity and compliance while working with customer information

Qualification

Collections experienceSkip tracing experienceNegotiation skillsAnalytical skillsBilingual SpanishDecision-making skillsActive listeningAttention to detailFlexibilityTeam playerCommunication skills

Required

Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy

Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style

Resilience is needed to efficiently manage a diverse client list, while balancing performance to meet a variety of metrics

Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive while adhering to American Express policies and procedures

A capacity to learn, willingness to try new things, flexibility to incorporate feedback and agility through change and difficult situations

Experience managing your own client portfolio

Excellent written and verbal communication skills

Bi-Lingual spanish speaking a plus

High School Diploma or GED