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Alsco Uniforms · 1 day ago

Customer Service Coordinator

Billings, Montana, United States

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Alsco Uniforms is a worldwide leader in the uniform and linen rental industry, serving over 350,000 customers. The Customer Service Coordinator drives customer loyalty by responding to inbound and making proactive outbound calls, coordinating information flow within the Service Department, and ensuring satisfactory resolution for customer inquiries.

Facilities Support ServicesLaundry and Dry-cleaningRentalTextiles

Responsibilities

In a courteous and professional manner, respond to customer service needs according to company policy and procedures

Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests

Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries

Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision

Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork

Monitor and report competitive activity

Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision

Work with and support other service personnel as required by supervision

Qualification

Telephone skillsCustomer serviceMS OfficeVerbal communicationSales skillsTime managementTeam playerWritten communicationRelationship building

Required

Demonstrate excellence in telephone skills

Demonstrate excellence in internal/external customer service, sales and relationship building skills

Good experience and skills in MS Office and basic administrative tasks

Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player

Recognize colors, sizes and types of product and count, add and subtract accurately

High School graduation or similar experience