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Inside Higher Ed · 2 days ago

Enterprise Resource Planning (ERP) Analyst I - CRM Analyst I

Huntsville, TX

Full-time

Onsite

Entry Level

1+ years exp

Inside Higher Ed is seeking an Enterprise Resource Planning (ERP) Analyst I - CRM Analyst I to work as part of a team providing configuration, programming, reporting, user management, integration, and analytical support services for campus CRM technologies. The role involves designing and implementing system changes, managing user permissions, supporting marketing campaigns, and troubleshooting across platforms.

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Responsibilities

Designs and implements minor system changes or integrations using declarative languages, REST APIs, JSON, SOQL, SQL, and other programming languages based on defined standards and procedures

Assists with creating technical specifications from functional requirements

Manages users, roles, profiles, and permissions

Assists with developing custom applications and workflows

Supports Marketing Cloud campaigns, journeys, and automations

Assists with designing and implementing MuleSoft integrations

Coordinates upgrades, releases, and data migrations

Troubleshoots and resolves issues across platforms

Provides training

Leads strategic planning and cross-functional initiatives at senior levels

Assists other Enterprise Services Staff with defining and documenting business and technical requirements

Implements established timelines to meet the goals of functional areas

Performs other related duties as assigned

Qualification

SalesforceMuleSoftMarketing CloudREST APIsSQLDeclarative programmingJSONSOQLUser managementAnalytical supportAttention to detailCommunication skills

Required

Bachelor's degree in computer science, Information Systems

One year experience

History of professional growth as evidenced by the acquisition of relevant professional development and certification such as Salesforce, Marketing Cloud, and MuleSoft

A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered