Weedmaps · 5 days ago
Customer Service Specialist I, B2B & B2C (Onsite)
Austin, TX
Full-time
Onsite
Entry Level
$20.17/hr - $22.12/hr
1+ years expWeedmaps is a global leader in the cannabis industry, dedicated to transparency and community. The Customer Service Specialist I, B2B & B2C is responsible for delivering high-quality customer service to B2B clients, ensuring they effectively utilize the platform to enhance their customer service and sales initiatives.
AdvertisingAppsCannabisCollaborative ConsumptionInformation TechnologyInternetMedia and Entertainment
No H1B
Responsibilities
Provide clear, professional, & friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution
Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat
Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
Assess content against Weedmaps policies
Identify and take action against all reviews/forum posts that require moderation
Provide detailed notes on each customer interaction
Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays
Participate in User Acceptance Testing, reporting defects
Identify and share enhancement requests from clients
Follow all standard operating procedures
Qualification
Required
1+ years of experience in customer service supporting B2B clients
Good written and verbal communication skills, bilingual a plus
Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment
Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills
Provide clear, professional, & friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution
Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat
Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
Assess content against Weedmaps policies
Identify and take action against all reviews/forum posts that require moderation
Provide detailed notes on each customer interaction
Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays
Participate in User Acceptance Testing, reporting defects
Identify and share enhancement requests from clients
Follow all standard operating procedures
Preferred
Experience with Salesforce
A passion for the cannabis industry
Account Management Experience
Bilingual written and verbal (Spanish)
Experience with Jira, or other ticketing systems
Experience with Gmail & Google Suite
Technical aptitude with respect to SaaS products a plus
Benefits
Physical Health (Medical, Dental & Vision)
100% employer-paid premium for employees
Up to 80% coverage for dependents
Up to $2,000 company HSA contribution with the High Deductible Health Plan
401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
Basic Life & AD&D - employer paid 1x salary up to $250,000
Supplemental, voluntary benefits
Student Loan Repayment/529 Education Savings with a monthly company contribution
FSA (Medical, Dependent, Transit and Parking)
Voluntary Life and AD&D Insurance
Critical Illness Insurance
Accident Insurance
Short- and Long-term Disability Insurance
Pet Insurance
Identity theft protection
Legal access to a network of attorneys
PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
Paid parental leave
Company
Weedmaps
Weedmaps is the world's first marijuana technology and media brand. It is a sub-organization of Weedmaps.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-13Undisclosed
2018-08-15Undisclosed
2015-11-01Acquired
Leadership Team
Dimension Software
CoFounder / CTO
Duncan Grazier
Chief Technology Officer
Recent News
2025-09-23
2025-09-02
Morningstar.com
2025-07-10
Company data provided by crunchbase