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Myticas Consulting · 2 days ago

RAN Support Engineer (34586)

Memphis, TN

Contract

Onsite

Mid Level

Myticas Consulting is looking for a RAN Support Engineer to work as an onsite Resident Engineer with their client's customer. The role involves troubleshooting network anomalies, providing technical support, and leading installation and integration of telecommunication equipment.

ConsultingHuman ResourcesProfessional ServicesRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Perform first level of troubleshooting/response for anomalies found in the above elements

Raise tickets with care team for issues that he couldn’t solve

Support activities/migrations/upgrades/ Implement change requests on behalf of customer (those are normally carried out by care team)

Prepare/review MOPs of activities. (if this is covered in the sow for RE)

Participate in ORT/ATP. (if this is covered in the sow for RE)

Provide incident reports and kpi reports (if this is covered in the sow for RE)

Provide technical support and troubleshooting assistance to end-users and stakeholders

Maintain accurate records of network configurations, changes, and upgrades

Lead trained contractors and BSS engineers during installation and integration of telecommunication equipment

Conducted trials & features testing, launched new products. (if this is covered in the sow for RE)

Qualification

O&M experience in AirscaleBTS Element managerTroubleshooting toolsOSS applications experienceTechnical support

Required

Perform first level of troubleshooting/response for anomalies found in the above elements

Raise tickets with care team for issues that he couldn't solve