CenTrak · 1 day ago
Field Service Technician
Columbus, Ohio Metropolitan Area
Full-time
Onsite
Entry, Mid Level
2+ years expCenTrak is seeking a Field Service Technician to support the operation and maintenance of their hardware infrastructure and devices at customer sites. The role involves hands-on responsibilities including equipment maintenance, troubleshooting, and customer relationship management in a fast-paced environment.
Health CareHospitalityMedical
Responsibilities
Perform battery replacement for CenTrak infrastructure, asset tags, environmental monitoring (EM) sensors, hand hygiene (HH) devices, etc
Perform small installations of infrastructure devices and validate via CenTrak software
Conduct troubleshooting of problematic areas in conjunction with remote support personnel
Monitor equipment status and alerts via the Connect PulseTM application
Ability to understand CenTrak designs with regards to device location within the hospital
Submit Return Material Authorizations (RMAs) of products under warranty
Maintain proper inventory of batteries and other equipment necessary for device maintenance
Document daily activities, findings, and recommendations and provide to Customer
Maintain rapport with customers by examining complaints, identifying solutions, and suggesting improved methods/techniques for the RTLS utilization
Qualification
Required
2-3+ years of experience in a professional services environment supporting end-users
Experience with IR, Wireless and Network Protocols a plus
Experience in enterprise healthcare or hospital environments
Advanced problem-solving skills coupled with a commitment to extraordinary customer service
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) requirements
Comfortable navigating all areas of the hospital system including patient rooms
Comfortable occasionally working around or with potential biological hazards; proper personal protective equipment will be worn in accordance with medical center policy and procedures
Demonstrate proficiency with Microsoft Office and other business applications
Some area travel required between local sites (reimbursable). Must have a valid driver's license, insurance, and means of transportation
Working hours are expected between 8:00 am – 5:00 pm
While a standard 40-hour working week is the norm, you can expect some evening or weekend work on occasion to meet deadlines for major go-live activity
Comply with required immunizations, health testing, and other vendor requirements
Ability to walk/stand for an extended period, up to 8-10 hours/day
Ability to kneel, climb, lift, and carry up to 30 pounds
Required to climb and stand on ladders, sometimes for extended periods of time
Required to work with tools while reaching above your head for extended periods of time
Preferred
Degree in Networking/Telecommunications
Company
CenTrak
CenTrak is a hospital that offers real-time location system solutions for healthcare.
201-500 employees
H1B Sponsorship
CenTrak has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (1)
2023 (10)
2022 (15)
2021 (2)
2020 (17)
Funding
Current Stage
Growth StageTotal Funding
$0.83M2016-02-05Acquired
2010-10-29Series Unknown· $0.83M
Leadership Team
F
Francis Li
VP, Manufacturing
Steffi Thorlichen
Chief Experience Officer
Recent News
2025-10-27
2025-06-05
Company data provided by crunchbase