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Heartland · 2 months ago

Incident Response Coordinator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Heartland, part of Global Payments, is a company that facilitates money movement between buyers and sellers through innovative payment solutions. The Incident Response Coordinator will be responsible for managing incident response activities, coordinating post-incident reviews, and ensuring effective communication during security incidents.

Credit CardsPaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Coordinate incident response in line with the corporate security incident response plan

Manage post-incident activity to include scheduling and chairing Post Incident Reviews (PIR), the documentation of Root Cause Analysis and the tracking of actions to prevent incident recurrence

Provides 24x7 on-call incident management support on rotation for critical security incidents

Stays up to date with new and emerging threats that can affect the organisation's information assets, third party software/solutions, IT configuration changes, and network/system

Provides executive level written communication during incident response for inquiries related to security incidents or assigned cases

Coordinate the remediation of findings from the organisation’s Bug Bounty Program working directly with whitehat researchers

Works closely with Risk Management teams to document identified risks and issues highlighted through post-incident or root cause analysis activities

Maintains a working knowledge of key data security frameworks and regulations such as PCI (Payment Card Industry)/Logical Security guidelines and models, HIPPA (Health Insurance Portability and Accountability Act), (GDPR) General Data Protection Regulation, PII (Personally Identifiable Information), NIST CSF (Cyber Security Framework)

Collaborates with Legal and Privacy Offices throughout the company on critical data protection/security incidents

Participates in reviews and assessments to provide recommendations to enhance or improve the security posture of environments as part of post incident activities and lessons learned

Maintain and follow runbooks for day-to-day incident response activities in line with the corporate security incident response plan

Qualification

Incident ManagementCybersecurity Incident ResponseRoot Cause AnalysisITIL V4CompTIA Security+Cloud TechnologiesPCI ComplianceCommunication SkillsProblem SolvingTeam Collaboration

Required

Relevant Experience or Degree in: Bachelor's degree in Computer Science, Info Security, or related field. Or relevant work experience in a related field

Typically Minimum 2 Years Relevant Experience with Incident Management or Incident Response

Knowledge of network operations or engineering or system administration on Unix, Linux, MAC (Message Authentication Code), or Windows; common security operations, intrusion detection systems, Security Incident Event Management systems, Penetration Testing, Web Application assessment, Secure Coding practices, Cloud Technologies

Preferred

ITIL V4

Professional security certifications such as CompTIA Security+/ Cybersecurity Analyst+, or Systems Security Certified Practitioner (SSCP), or CISM(Certified Information Security Manager), or CISA(Certified-Information-Systems-Auditor), or GSEC (GIAC Security Essentials), or GCIH (GIAC Certified Incident Handler)

Knowledge of industry standard security compliance programs PCI (Payment Card Industry), GDPR (General Data Protection Regulation), NIST Cyber Security Framework etc.)

Cloud Knowledge or certifications such as Google Cloud Fundamental or AWS Foundations

Experience working in Google Workspace and JIRA

Company

Heartland

Glassdoor3.3

Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.

Founded in 1997

Oklahoma City, Oklahoma, USA

1001-5000 employees

https://www.heartland.us

H1B Sponsorship

Heartland has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (1)