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Jobber · 1 week ago

Customer Onboarding Specialist

United States

Full-time

Remote

New Grad, Entry Level

CAD$59K/yr - CAD$59K/yr

Jobber is a company dedicated to helping small businesses succeed through technology. They are seeking a Customer Onboarding Specialist to manage a portfolio of home service businesses, providing expert guidance and support throughout the onboarding process while ensuring a smooth transition to the Jobber platform.

MobileSaaSSmall and Medium BusinessesTask Management

Culture & Values

Responsibilities

Be a product expert to ensure that our customers are set up for success from day one

Have strong communication skills to actively listen to our users' needs and drive the value of features, workflows and how to use Jobber effectively for their business

Be patient and reliable for our customers when things might not be going how they expected

Be performance driven, have an achievement mindset, a bias for action, and an eagerness to take initiative

Be customer driven This role is highly impactful - We want to build strong customer relationships and deliver customer focused solutions. We’re looking for someone who gets excited to connect with our customers and teach them about using Jobber!

Drive and encourage feedback loops to help amplify a customer-retention mindset to decision making that is rooted in empathy

To be agile and adaptable in a very fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore. You need to be invigorated by this type of environment, and be excited by a new challenge

Strive for execution excellence through the optimization of tooling, process and workflows

Utilize AI technologies to generate predictive insights, enabling proactive and tailored customer engagement and communications

Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t!

Qualification

Customer service experienceOnboarding complex productsSalesforceAI tools experienceCommunication skillsStakeholder managementPerformance drivenRelationship buildingAdaptability