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McDonald's · 13 hours ago

Sr Manager, Solution Readiness

Chicago, IL

Full-time

Onsite

Senior Level

$142K/yr - $177K/yr

McDonald's is a leading global omni-channel restaurant brand focused on delivering a fast and easy customer experience through technology innovation. The Senior Manager – Solution Readiness will oversee the adoption of key restaurant technology initiatives, ensuring alignment across markets and driving stakeholder engagement for successful implementation.

Restaurants

H1B Sponsor Likely

Responsibilities

Own E2E adoption strategy for Market 0 and BAU operations within the IOM segment

Drive stakeholder engagement to ensure smooth rollout and sustained adoption of new releases

Identify adoption barriers and implement corrective actions

Act as a trusted advisor and SME on adoption and release governance, including training and knowledge transfer

Lead HOC preparations for each market, aligning on scope and timelines for releases

Coordinate cross-functional teams to ensure readiness for HOC activities, including testing, validation, and deployment planning

Monitor scope changes and communicate impacts to stakeholders ahead of release milestones

Facilitate and prioritise issue resolution between market, COE, and development teams in line with Sprint cycles

Track progress to closure and escalate blockers when necessary

Establish and maintain governance frameworks across adoption, release management, and issue resolution

Ensure compliance with agreed processes and standards during HOC cycles

Manage KPI tracking and governance dashboards to identify opportunities for improvement in release execution

Build and maintain strong relationships with market stakeholders and global teams

Handle escalations effectively, ensuring timely resolution and clear communication

Collaborate on ways of working to foster consistency, transparency, and trust across markets and global functions

Act as the central point of contact to ensure alignment between local market needs and global strategy

Ensure accurate reporting on status and scope requirements internally

Manage leadership reporting to provide clarity on release progress, risks, and blocking issues

Present insights and recommendations to leadership based on KPI and governance metrics

Qualification

Business analysisAgile product developmentStrategic project managementStakeholder engagementTechnical leadershipCoachingIssue resolutionGovernance frameworksKPI trackingCommunicationMentoringCollaboration

Required

Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change

Proficient technical leader with hands-on development and deployment experience

Excellent communication skills to organize trainings and handover activities across various technology and business stakeholders

Experience collaborating with team members across a complex and global matrix organizational structure

Experience working on projects that span multiple organizations, geographies and business units

Experience in Agile product development and deployment

Deep understanding of restaurant technology in quick service restaurants industry

Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change

Experience handling technical priorities and delivering strategic initiatives

Active coach and mentor whose goal is to grow and improve team member

Benefits

Health and welfare benefits

401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Bonus

Stock or other equity grants pursuant to McDonald’s long-term incentive plan

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)