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Simon Roofing · 1 day ago

Customer Service Dispatcher

Youngstown, OH

Full-time

Hybrid

New Grad, Entry Level

Simon Roofing is a roofing industry leader with over 123 years in business. They are seeking a Customer Service professional to join their growing dispatch team, responsible for managing customer communications and dispatching service calls.

Building MaterialManufacturingProperty Management

Comp. & Benefits

Responsibilities

Receive incoming calls and emails from Internal and External Customers

Generate Work orders that communicate information and requirements per the customer's specifications

Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion

Communicate roofing estimates to customers to obtain approval for service work

Provide support to service technicians for all service branches

Complete special projects as assigned by management

Assist other departments in downtime through cross-training

Qualification

Customer ServiceMicrosoft OfficeOrganizational SkillsProblem-Solving SkillsVerbal CommunicationWritten CommunicationTeam-orientedSelf-motivated

Required

High School Diploma or Equivalent required

Ability to work afternoon shift, 11AM – 8PM, and Rotating Weekends

Ability to be part of an after-hours, on-call rotation (additional compensation)

Ability to temporarily work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job)

Ability to self-motivate, stay focused and work independently

Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software

Customer Service Oriented

Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic

Good verbal and written communication skills

Must pass a pre-employment drug test and background screening

Authorized to work in the US