Assistant Store Director, Client Development jobs in United States
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Saks OFF 5TH · 1 day ago

Assistant Store Director, Client Development

positionHarriman, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$60K/yr - $65K/yr

Saks OFF 5TH is a leading destination for luxury off-price fashion, offering a unique assortment of high-end designers. The Assistant Store Director, Client Development will enhance client relationships through personalized service, coach the team on engagement strategies, and drive results related to sales and client loyalty while acting as the store leader in the absence of the Store Director.

E-CommerceRetail

Responsibilities

Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty
Create memorable in-store experiences tailored to individual clients
Address client concerns related to clienteling program and implementing tailored solutions to improve future interactions
Coach team on asking the right questions and reading customer signals
Lead by example in client interaction and personalization
Refine sales and client strategies by generating insights and adjusting tactics to meet business goals
Adapt outreach client and event strategies based on business needs or feedback
Coach team on actions tied to client engagement, sales goals, and clienteling targets
Use product knowledge to inform strategic business decisions and coaching
Provide coaching and training on credit, loyalty and clienteling strategies
Focus on achieving targets while holding the team accountable for performance and results
Create and execute event strategies, client communication flows and brand standards
Use business insights and calendar planning to drive long-term client development
Act as de facto store leader in the Store Director’s absence, using sound judgment to maintain operations and optimal customer experience

Qualification

Clienteling strategiesCoaching abilityLeadership experienceData analysisEvent executionPlanning skillsCommunication skillsDecision-making skills

Required

Proven leadership experience in a customer-focused, relationship-based retail environment
Deep understanding of clienteling strategies and personalized service best practices
Strong coaching ability in areas of selling, client engagement, loyalty programs, and service recovery
Experience using data and insights to shape sales and client development strategies
Ability to create and execute in-store experiences and events aligned with brand standards
Skilled in driving performance through goal-setting, feedback, and accountability
Strong communication, planning, and decision-making skills
Comfortable making independent operational decisions when acting as store leader
Flexibility to work evenings, weekends and public holidays

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

Company

Saks OFF 5TH

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Saks OFF 5TH is a company that combines luxury shopping and finding a deal. It is a sub-organization of Saks Fifth Avenue.
dateFounded in 1990
location
New York, New York, USA
people-size10001+ employees
web-link
http://www.saksoff5th.com

Funding

Current Stage
Late Stage

Leadership Team

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Kim Miller
President
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