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Minnesota IT Services · 18 hours ago

Facility Infrastructure & Field Tech Supervisor - Systems Supervisor

St Paul, MN

Full-time

Hybrid

Mid, Senior Level

$88K/yr - $152K/yr

4+ years exp

Minnesota IT Services is the information technology agency for the State of Minnesota, and they are seeking a Facility Infrastructure & Field Tech Supervisor. This position involves supervising and supporting the Facilities Infrastructure and Field Technical Support Section to ensure effective and efficient maintenance of network infrastructure systems.

AppsInformation TechnologyIT Infrastructure

Comp. & Benefits

No H1B

Responsibilities

Supervise and support the Facilities Infrastructure and Field Technical Support Section

Ensure that they can effectively and efficiently build and maintain network infrastructure systems

Qualification

Network technologies supportLead work experienceNetwork project deliveryCore networking domainsVendor managementTCP/IPEthernetNetwork management toolsRelevant certificationsStakeholder communicationTeam developmentCustomer-focused approach

Required

Position requires a minimum of four (4) years of experience supporting network technologies

Experience must include: Two (2) years of lead work or supervisory experience

Proven leadership of technical teams delivering enterprise network services, including coaching, performance management, and cross-functional coordination

End-to-end network project delivery: planning, organizing, scheduling, and implementing major network upgrades/migrations across multi-site environments

Work with core networking domains: WAN, VPN, LAN, Wireless LAN, network design, installation, monitoring, and troubleshooting

Vendor and contract management for network circuits (fiber/copper Ethernet), including procurement coordination, SLAs, and escalation management, and participation in budgeting processes

Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding

Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences

Preferred

Exposure to outside/inside plant cable maintenance and management, including fiber design, splicing coordination, and plant documentation

Experience with advanced network services and architectures such as FTTP, DWDM, and SD-WAN

Deep familiarity with TCP/IP and Ethernet services, including QoS, routing protocols (OSPF/BGP), and segmentation (VLANs/VXLAN)

Proficiency with network management and observability tools (e.g., SolarWinds, NetBox, Splunk, Wireshark, Cisco DNA Center, Aruba Central)

Track record of stakeholder communication at executive and customer levels briefings, status reporting, and translating technical issues into business impacts

Relevant certifications (e.g., CCNP/Enterprise, JNCIP, CWNA/CWNP, ITIL Foundation) or equivalent demonstrated expertise

Experience in public sector or large enterprise environments, including governance, standards compliance, budgeting cycles, and change management

Proven ability to foster team development by promoting collaboration, trust, and knowledge sharing, while empowering individuals to achieve collective goals

Benefits

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Training, classes, and professional development

Tuition reimbursement

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care