Kansas City Symphony · 3 days ago
Receptionist & Office Coordinator
Kansas City, MO
Full-time
Onsite
Entry Level
1+ years expKansas City Symphony is seeking a Receptionist & Office Coordinator to create a welcoming and professional environment. This front-facing position combines customer service, administrative support, box office assistance, and facilities coordination, requiring a friendly, detail-oriented, and organized individual committed to excellent service.
Association
Hiring Manager
Sara Lohe
Responsibilities
Provide exemplary customer service to all patrons, both over the telephone and in person
Maintain highest level of product knowledge and enthusiasm
Act as Symphony representative at the Shirley Bush Helzberg Symphony House
Maintain an organized & professional reception desk
Achieve sales/solicitations/data management success
Maximize patron participation by offering additional opportunities
Support data management policies
Answer incoming phone calls and accurately process orders using Tessitura ticketing software
Facilitate ticket purchases in person at the Symphony offices
Fulfillment of tickets purchased, along with the mailing of any other collateral materials, as instructed
Initiate outgoing telephone sales calls
Assist marketing department by communicating customer feedback
Process online submissions (student season passes, complimentary offers, etc)
Help patrons exchange tickets, and solve simple customer service issues
Provide clerical support to other departments
Greet all building guests and direct them to the proper location or assist with their needs
Be the point of telephone contact when someone desires to speak with the operator when calling in (instead of using the staff directory)
Knowledge of daily events & appointments in the building including maintaining the the online room calendars
Point of contact for the shared copier/printer maintenance – (order toner, put in service requests, track service tickets)
Point of contact for general building maintenance requests (initiate & monitor maintenance tickets)
Oversee general office supplies and break room supplies, including purchasing and budget tracking
Oversee & manage breakroom equipment & dishes, including daily preparation of coffee
Daily processing of both incoming and outgoing mail
Receipt of packages delivered to Symphony House and distribution to appropriate personnel
Preparation of daily check report
Opening & closing of outside gates at open & close of business
Other duties as assigned or requested by the KCS management team
Qualification
Required
Diplomacy and pleasant manner essential
Exceptional organizational abilities and acute attention to details and deadlines
Ability to work efficiently and effectively under pressure managing multiple priorities
Public manner which enhances the perception of the KCS as a well-run and professional organization
Team player with a high degree of personal initiative and drive
Tactful, discreet, calm under pressure
1-2 years sales and/or customer service experience
Classical music interest or willingness to learn
Microsoft Office – Excel and Word
Ticketing or CRM software knowledge (or ability to learn quickly)
Basic math skills
Superior verbal and written communication skills
Excellent grammar
Friendly and helpful personality, pleasing telephone manners
Preferred
Bachelor's Degree preferred
Company
Kansas City Symphony
In only its 42nd season, the Kansas City Symphony has already become one of America’s most vibrant major orchestras and has gained national and international recognition.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Laverentz
Manager of Corporate Partnerships
Recent News
EIN Presswire
2025-05-16
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