Sun Auto Tire & Service ยท 1 day ago
Quick Lube Service Advisor (DFW)
US-TX-Rockwall
Full-time
Onsite
New Grad, Entry Level
$30K/yr - $40K/yrSun Auto Tire & Service, through its brand Driver's Edge Auto Repair, is looking for a Quick Lube Service Advisor who is passionate about cars and customer service. This role involves assisting customers with their vehicle maintenance needs, providing exceptional service, and managing appointments to ensure a smooth experience.
AutomotiveService Industry
Responsibilities
Greet customers warmly, and promptly, and assist them with their service needs. Provide information about quick lube services, pricing, and estimated wait times. Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction. Build trust and win repeat, loyal customers
Present oil change options and additional services based on manufacturer recommendations and DVI documentation. Assess customer needs and recommend appropriate services based on vehicle condition, DVI results, and maintenance history
Connect referrals for conversion to full-service repairs in adjoined/sister service-forward & tire-forward stores
Keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles
Prepare and present service invoices to customers, process payments, and handle any billing inquiries or disputes
Maintain accurate records of customer interactions, services performed, and any follow-up actions required
Communicate effectively with lube technicians to relay customer requests and ensure timely service delivery
Inform customers about current promotions, discounts, and loyalty programs to enhance their service experience
Ensure the customer waiting area is clean, organized, and stocked with necessary supplies and informational materials
Address and resolve any issues or complaints from customers or team members promptly and effectively
Ensure the quick lube area is kept clean, organized, and safe at all times. Adhere to all safety regulations and procedures
The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations
Qualification
Required
Professional appearance and proven ability to work in a process-driven environment
Possess a valid driver's license
Must be at least 18 years of age
Ability to work a minimum of five days, including weekends
Customer Service: Strong interpersonal and communication skills to provide excellent customer service and build positive relationships
Organizational Skills: Ability to manage appointments, maintain records, and handle multiple tasks efficiently
Problem-solving: Ability to address and resolve customer issues effectively and professionally
Sales Skills: Ability to recommend additional services and promotions to customers based on their needs
Technical Proficiency: Basic computer skills for scheduling, billing, and record-keeping tasks
Team Collaboration: Ability to work collaboratively with lube technicians and other team members
Benefits
Closed Sunday
Competitive Bi-Weekly Pay
Tuition Reimbursement, up to $3,000 annually
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental, and Vision Insurance
Life Insurance (Company-paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!!!
Company
Sun Auto Tire & Service
Provider of vehicle maintenance, repair, and tire replacement services.
Founded in 2017
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Puckett
Chief Executive Officer
Michael Toth
Chief Technology Officer
Recent News
Columbia West
2025-12-13
2025-11-14
Company data provided by crunchbase