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Acuity Insurance · 3 days ago

Customer Specialist - Billing

Sheboygan, Wisconsin, United States

Full-time

Onsite

New Grad, Entry Level

Acuity Insurance is seeking a Customer Specialist - Billing to manage cash processing and handle billing procedures while maintaining communication with agents and clients. The role involves answering inquiries, processing payments, and assisting with various billing tasks.

Insurance

Growth Opportunities

No H1B

Responsibilities

Answer phone calls and electronic correspondence received in ACMS regarding billing questions and requests. Addresses basic issues regarding payments received, policy status, and payment plan type. Identifies complex situations requiring the involvement of other units. Provides account summaries by phone or in written form. Determines payment amount needed to reinstate a policy. Accepts check and credit card payments over the phone. Responds to customer chats. Documents all phone calls and chats. (57%)

Processes cash payments. Opens, verifies, batches and inputs payments (21%)

Processes cash exceptions, billing type changes, billing plan changes and supplemental coverage bills (8%)

Processes manual billings for prior term endorsements and audits (<1%)

Determines and inputs new term and revised deferred billing schedules (<1%)

Prepares the appropriate letters and notices for application rejections, nonrenewal, mid-term cancellations and reinstatements that cannot be effectively handled by the system (2%)

Logs incoming paper audits into the mainframe, logs audit disputes into a database and processes audit items in ACMS (Automated Content Manager System). (4%)

Requests loss runs for agents, insureds, and the variable dividend process. (1%)

Assists with the collection process (11%)

Calculates variable dividends (1%)

Contacts new commercial customers to welcome them to Acuity and introduce them to the many resources available on the website (<1%)

Regular and predictable attendance

Performs other duties as assigned