CRG · 1 day ago
Assistant Manager, Workers Compensation
United States
Contract
Remote
Mid, Senior Level
$35/hr - $35/hr
5+ years expCRG is seeking an Assistant Manager for their Workers Compensation program. This role supports senior leadership by focusing on performance analytics, vendor oversight, litigation management, and cross-functional collaboration to enhance claim outcomes and ensure compliance.
Staffing & Recruiting
Hiring Manager
Michael Senecal
Responsibilities
Program Performance & Analytics
Assist in the development, tracking, and measurement of annual objectives and key results (OKRs), quarterly targets, and key performance indicators (KPIs) aligned to Workers Compensation initiatives
Track, analyze, and report on leading and lagging performance metrics; identify trends, gaps, and opportunities for improvement
Prepare dashboards, reports, and presentations using data visualization tools to communicate insights to leadership
Analyze industry benchmarks and comparative data to assess program effectiveness and competitive performance
Vendor & Financial Oversight
Evaluate monthly, quarterly, and annual performance of Workers Compensation vendors using cost-benefit, feasibility, and trending analyses
Translate analytical findings into actionable recommendations for operational and financial improvements
Support leadership in vendor sourcing initiatives and ongoing vendor performance management
Return-to-Work (RTW) & Process Improvement
Oversee and analyze RTW performance against Workers Compensation strategy and ODG best practice guidelines
Partner with cross-functional stakeholders to identify program gaps and develop initiatives to increase transitional duty utilization
Lead process flow design and analysis for the integrated RTW program
Support the refinement and standardization of RTW and Workers Compensation standard operating procedures (SOPs)
Litigation Management & Claims Support
Manage the litigation platform, including evaluation of defense counsel performance, defense costs, rate structures, and financial impact
Assist in litigation reviews and recommend strategies for early or optimal claim resolution
Identify and analyze litigation conversion triggers; implement mitigation strategies and measure effectiveness
Support leadership by evaluating complex claims and recommending resolution and mitigation strategies
Serve as the primary advocate for Operations and employees on escalated Workers Compensation matters
Training, Compliance & Quality Assurance
Manage day-to-day Workers Compensation training and communication platforms
Collaborate with internal and external partners to develop and maintain a continuous training program
Work with Risk Management to design and manage an external quality assurance program focused on best practices and compliance
Prepare and deliver quarterly presentations to leadership on QA findings, trends, and improvement recommendations
Recommend updates to Workers Compensation workflows, SOPs, knowledge articles, and Risk Management website content
Strategic & Cross-Functional Collaboration
Collaborate with Risk Management, HR, Safety, Legal, and other stakeholders to resolve mid-level to complex claims issues
Support leadership with business case development for projects and key initiatives
Conduct ongoing research to remain current on industry best practices and emerging trends in Workers Compensation
Qualification
Required
Bachelor's Degree in Business, Accounting, Finance, Risk Management, or a related field
5+ years of progressive experience in a finance or analytical role within a casualty brokerage firm, third-party claims administrator, or corporate risk management department
1+ year of leadership or supervisory experience
Strong analytical, critical thinking, and problem-solving skills
Excellent written and verbal communication skills with the ability to present insights to leadership
Preferred
Experience drafting formal reports, developing presentations, and managing cross-functional projects
Proficiency in Microsoft Excel, Word, and PowerPoint
Experience with business intelligence tools such as Power BI or Tableau
Querying and reporting experience with Risk Management Information Systems (RMIS)
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Company
CRG
CRG Corporation is a national Executive Search firm and Staffing agency. For the past three decades, we have supported corporations across the U.S.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason S. Heller
Chief Operating Officer & Managing Partner
Dianne Gold
Managing Partner
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