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Thyme Care · 12 hours ago

Community Care Partner (Field Based)

New York, NY (Hybrid)

Full-time

Hybrid

Entry, Mid Level

$26.44/hr - $26.44/hr

2+ years exp

Thyme Care is a market-leading value-based oncology care enabler, aiming to create a connected and compassionate experience for cancer patients. The Community Care Partner will engage members in their communities, providing navigation support throughout their cancer journey, both in-person and virtually.

Health CareMedicalOncology

Responsibilities

Connect to and enroll members into our program

Deliver care & support to those who prefer in person rather than virtual services

Assist with high risk members who have been recently discharged from the hospital

Facilitate telemedicine visits for our Thyme Care Medical providers

Coordinate the set-up of devices that will empower our members to easily access telemedicine services

Engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources

Assess the urgency of their need, determine the root cause and establish the appropriate next step

Connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers

Research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits

Execute member support using evidence-based assessments, prior experience, and problem solving skills

Collaborate closely with an interdisciplinary team of healthcare professionals, including nurses, nurse practitioners, social workers, and physicians, to ensure the member has holistic support

Conduct scheduled and unscheduled home visits, including the facilitation of telemedicine visits

Provide referrals for services to community agencies as appropriate, as well as actively coordinate with internal clinical and non-clinical Care Team members alongside the member

Participate in coaching and development sessions, and apply feedback and best practices to meet productivity and quality goals

Assist members in overcoming barriers to care (e.g., health literacy, unstable housing)

Consistently drive value in member interactions through high priority activities and assessments such as advanced care planning support and coordinating care, including telehealth visits

Escalate clinical symptoms to clinical teams

Qualification

Care coordinationCommunity Health Worker CertificationHealthcare navigationTelemedicine facilitationEmpathyCommunication skillsInterpersonal skillsOrganizational skillsFlexibility

Required

At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work

Experience delivering care in the homes & communities of your members

Success in a metrics-driven, feedback-oriented environment

Experience in assessing and addressing both patient/member's stated needs as well as the ability to identify needs that aren't explicitly expressed

Ability to build rapport and trust quickly with patients/members in a virtual, telephonic environment, as well as in-person

Passionate, trustworthy, and empathetic when working with clients

Ability to build relationships with different types of people, including clients, organization members, and health care providers

Ability to maintain accurate records of patient interactions and health data

Strong communication and interpersonal skills and ability to speak concisely to clients and Care Team members

Organized with confidential client material and appointment tracking

Flexible and adaptable in response to changing client and health care providers' needs

A member-first approach. You're personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives

Move with purpose. You're biased to action. You know how to identify and prioritize your initiative's needs, and do what it takes to ensure that urgent and important needs are acted on immediately

Seek diverse perspectives. You are humble and proactively seek feedback from others. You're always looking to learn and grow

Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others

Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups

Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most

A quiet working space. It's important you've worked in a remote role in the past