Mercy · 1 day ago
Patient Service Representative, FT - Mercy Urology, Rogers
Rogers, AR
Full-time
Onsite
Entry Level
1+ years expMercy is a healthcare organization seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations and ensure a positive patient experience through effective communication and customer service.
AssociationChild CareFertilityHealth CareRehabilitation
Responsibilities
Ensure that the patient experience is positive and seamless by managing front desk operations and workflows
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members
Proficiency in basic computer skills, including data entry and word processing
Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner
PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy
Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation
Ability to maintain confidentiality and follow privacy policy/procedure
Demonstrating discretion and maintaining patient privacy is paramount in this role
Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure
Attend and complete Clinic Core Front Desk Training post-hire
Qualification
Required
High school diploma or equivalent
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members
Proficiency in basic computer skills, including data entry and word processing
Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner
Empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy
Accuracy and attention to detail are critical in this role
Ability to maintain confidentiality and follow privacy policy/procedure
Adaptable and able to work effectively under pressure
Attend and complete Clinic Core Front Desk Training post-hire
Position requires the ability to push, pull, and/or lift 50 lbs. occasionally
Position requires standing and walking during each shift
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
Preferred
One year of applicable medical office experience
Benefits
Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Company
Mercy
Mercy is a U.S. health system that provides heart, children’s, and orthopedic care services.
Founded in 1986Saint Louis, Missouri, USA
10001+ employees
H1B Sponsorship
Mercy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (18)
2023 (16)
2022 (15)
2021 (15)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$2.2MKey Investors
Patient-Centered Outcomes Research InstituteFCC
2025-04-08Grant
2022-01-14Grant· $2.2M
Leadership Team
Mike Mudd
Chief Operating Officer
David Argueta
President
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