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Hubbard Supplyhouse · 1 week ago

Showroom Sales

North Carolina, United States

Full-time

Onsite

Entry, Mid Level

1+ years exp

Hubbard Supplyhouse is a family-owned plumbing and irrigation supply house seeking an energetic Showroom Sales Associate. This role is essential in driving showroom sales, enhancing customer satisfaction, and building relationships with contractors, designers, builders, and homeowners through exceptional customer service and consultative selling skills.

E-CommerceHardwareWholesale

Responsibilities

Welcome and assist walk-in and telephone customers with professionalism, friendliness, and a consultative sales approach

Proactively engage customers to initiate sales, identify opportunities, and drive showroom business beyond walk-in traffic

Manage multiple customer inquiries efficiently in a fast-paced showroom environment

Ask thoughtful questions and listen actively to understand customer needs and project requirements

Recommend appropriate products based on customer preferences, availability, and budget

Provide basic troubleshooting assistance and product guidance as needed

Research and suggest alternative products when necessary to meet customer requirements

Process sales orders accurately using Eclipse ERP

Handle returns and warranty requests in accordance with company policies

Communicate proactively with customers regarding order status, delays, or substitutions

Resolve customer concerns promptly while following company guidelines

Maintain a clean, organized, and customer-ready showroom and counter area

Build and maintain strong relationships with contractors, designers, builders, and homeowners to encourage repeat and referral business

Actively market the showroom, products, and services through relationship-building and outbound engagement

Prepare and follow up on sales quotes to support order completion

Suggest complementary or promotional items when appropriate

Share customer feedback and product trends with internal teams

Promote clearance or surplus inventory as directed

Communicate product availability or demand trends to purchasing or management

Follow all company pricing, credit, and sales policies

Stay current on product knowledge through training and vendor resources

Assist with receiving, shipping, or other operational tasks as needed

Ensure all paperwork, order entries, and documentation are completed accurately and on time

Support a team-first showroom environment that prioritizes customer experience, collaboration, and accountability

Qualification

Customer serviceSales experienceProduct knowledgeBasic computer proficiencyCommunication skillsTime managementMultitaskingTeam collaborationRelationship building

Required

High school diploma, GED, or equivalent

Basic computer proficiency

Minimum 1 year of experience in a customer service or sales-related role (2 years preferred), with demonstrated ability to proactively initiate sales, build customer relationships, and support revenue growth