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ORNL Federal Credit Union · 1 day ago

Assistant Branch Manager (Oak Ridge Branch)

Oak Ridge, Tennessee, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

ORNL Federal Credit Union is seeking an Assistant Branch Manager for their Oak Ridge Branch. This role involves assisting the Branch Manager with daily operations, ensuring compliance, and providing leadership to employees while delivering excellent member service.

Customer ServiceFinancial ServicesNon Profit

Responsibilities

Receives and processes member financial transactions including new accounts and account maintenance, account disputes, loan requests and loan maintenance, debit cards, safe deposit box requests, money transfers, and other teller transactions as needed; identifies sales opportunities and recommends products and services to members as appropriate; answers questions; serves as Branch Manager/Head Teller when need arises

Assists with ongoing employee development, mentoring, and employee performance evaluation. Conducts meetings, staff training, schedules employees, and reviews daily timecards

Audits and maintains proper controls on branch and employee security, Safe Deposit Boxes, and all cash. Maintains compliance with established Credit Union policies and procedures

Assists internal departments and members with account research requests and delivers information to employees and/or members involved

Assists Head Teller with buying and selling cash to and from tellers. Maintains vault and cash dispatch machines when Head Teller is not available. Files daily branch and negotiable instruments reports

Assists with staffing needs, including hiring and training within the branch, as needed

Maintains all department office supplies and communicates with outside vendors

Participates in community events as appropriate outside the Credit Union