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ESL Federal Credit Union · 13 hours ago

Learning and Evaluation Manager

Rochester, New York, United States

Full-time

Hybrid

Senior Level

$101K/yr - $127K/yr

5+ years exp

ESL Federal Credit Union is dedicated to community impact and is seeking a Learning and Evaluation Manager to guide efforts in understanding the effectiveness of their work and refining strategies accordingly. This role involves overseeing learning and evaluation processes, ensuring alignment with operational goals, and translating insights into actionable recommendations for staff and community partners.

BankingFinanceFinancial Services

Culture & Values

Responsibilities

Maintain and Manage systems, workflows, and tools to support internal learning processes and data use

Ensure alignment between learning goals and day-to-day operations, including knowledge management and impact reporting

Design and lead a learning and evaluation strategy aligned with the Community Impact Framework, values, and priority areas

Develop infrastructure to assess the effectiveness of grantmaking, partnerships, and community investments

Identify key questions we should be asking about our grantmaking and help structure ways to answer them (quantitatively and qualitatively)

Translate learning into clear, actionable recommendations for staff, grantees, and partners

Partner with staff to embed reflection and continuous improvement into grant reviews, RFP creation/evaluation

Prepare impact reports, learning briefs, and presentations for staff, board, and community stakeholders

Collaborate with the Community Impact Managers and Marketing Team to share insights

Ensure data and stories are collected ethically and reflect community voice

Provide tools, training, and guidance on outcome measurement and storytelling for grantees

Liaise between the Community Impact and Purpose/Product teams to ensure alignment of goals and strategies

Collaborate with credit union leaders to identify shared metrics and outcomes that connect product innovation, community investment, and philanthropic impact

Translate community insights and evaluation findings from grantmaking into actionable learnings that inform ESL product development and financial wellness strategies

Partner with internal teams to co-design initiatives or projects that leverage both philanthropic and business capabilities to address community needs

Qualification

Data AnalysisExcelPower BITableauKnowledge ManagementImpact TrackingCommunity EngagementFacilitation SkillsCommunication Skills

Required

Bachelor's degree in Business, Psychology, Social Work, Statistics, Data Science, Sociology, Political Science, Public Administration, Business Analytics, or a related field required

In addition, minimum of 5 years of directly related experience with having access to, evaluating, and presenting on data

Familiarity and/or Proficiency in; Excel, Google Sheets, Power BI, Tableau or other related spreadsheet and/or analytics platforms

Strong facilitation and communication skills, especially with diverse audiences and sectors

Ability to understand and synthesize data and qualitative insights into compelling narratives

Demonstrated experience overseeing or implementing internal systems for impact tracking, knowledge management, or operational improvement

Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper

Preferred

Master's degree/MBA or Bachelor's degree in Research, Business Analytics, Data Science, Public Administration preferred

Experience managing data systems, surveys, and/or working with external evaluation partners like CGR, ACT Rochester, Children's Institute etc

Understanding participatory evaluation practices

Knowledge of the Greater Rochester region and its community ecosystem

Background in philanthropy, nonprofit strategy, or systems change work

Benefits

Wellness program

Family assistance plan

401k with match

Paid volunteer time

Learning & Development training

Company

ESL Federal Credit Union

With 100 years of locally owned history, ESL Federal Credit Union serves as a full-service financial institution to more than 444,000 members and more than 17,500 businesses.

Founded in 1920

Rochester, New York, USA

501-1000 employees