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GHX · 2 days ago

Employee Relations Specialist

United States

Full-time

Remote

Mid Level

$67K/yr - $90K/yr

3+ years exp

Global Healthcare Exchange (GHX) is a healthcare business and data automation company focused on improving patient care and maximizing savings in the healthcare community. They are seeking an experienced Employee Relations Specialist to manage a portfolio of employee relations cases, collaborate with HR and legal teams, and provide coaching to managers on performance management and conduct issues.

Hospital & Health Care

Responsibilities

Manage a portfolio of ER cases within the designated team, including:

Conducting or supporting investigations into policy violations, interpersonal conflict, or misconduct

Guiding performance management actions, including documentation, corrective action plans, and terminations

Supporting involuntary separations with attention to risk mitigation and organizational values

Partner closely with the HR Operations Program Manager to ensure consistent handling, documentation, and resolution of ER matters in alignment with enterprise-wide practices

Collaborate with the Sr HR Business Partner to align on people strategy, surface emerging themes, and ensure seamless support to the business. Partner with Legal on escalated or high-risk cases to ensure compliance and mitigate risk

Coach and advise managers on how to address behavior and performance issues early and effectively

Facilitate training or targeted development for leaders, within designated team, to build skills in managing employee performance and conduct

Analyze ER case data, flag recurring themes or risk areas, and translate these into meaningful trends, insights, and recommendations

Communicate findings clearly and concisely to Head of HRBPs and business leaders with a focus on root cause and potential business impact (“the so what”)

Maintain accurate case documentation, track actions and timelines, and ensure alignment with policies, procedures, and legal requirements

Review timecards to ensure adherence to travel time policy and identify potential discrepancies or policy violations

During non-peak periods, may support the HR Operations Program Manager with additional investigations, data analysis, or compiling ER insights to inform broader trends and initiatives

May support or lead special projects as needed

Qualification

Employee RelationsPerformance ManagementInvestigationsEmployment LawData AnalysisCoachingCommunication SkillsProblem Solving

Required

Bachelor's degree in Human Resources, Business Administration, or a related field

3-5 years of HR experience with at least 2 years in an employee relations role with direct case management responsibilities

Demonstrated experience handling performance management, corrective actions, and investigations

Strong understanding of employment law, workplace policy application, and HR best practices

Prior experience partnering with Legal and senior HR team members

Excellent judgment, discretion, and ability to manage sensitive and confidential information

Skilled at identifying root causes, drawing insights from qualitative and quantitative data, and tailoring messaging to business audience

Comfortable navigating ambiguity and influencing outcomes without formal authority

Strong written and verbal communication skills; ability to craft clear summaries, reports, and talking points for leaders

Travel required – up to 10%

Preferred

Track record of working with teams that require high-touch support

Comfortable balancing empathy with accountability

Ability to create and lead small-scale training sessions and coaching conversations with managers

Curious mindset with a desire to continuously learn and improve ER practices

Lives within a commutable distance to GHX headquarters

Benefits

Health, vision, and dental insurance

Accident and life insurance

401k matching

Paid-time off

Education reimbursement

Company

GHX

Glassdoor3.6

GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.

Founded in 2000

Louisville, CO, US

1001-5000 employees