ServiceNow · 3 days ago
VP, GTM Strategic Leader (CHRO/CFO/COO)
Santa Clara, CA
Full-time
Hybrid
Director/Executive
$248K/yr - $422K/yr
20+ years expServiceNow is a global market leader in AI-enhanced technology, seeking a GTM Strategic Leader to drive growth in their Core Business portfolio. The role involves strategic leadership, fostering partnerships, and ensuring alignment across multiple business functions to achieve market leadership and operational excellence.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Strategic Leadership: Define and execute the GTM strategy across four core businesses—HRSD, Workplace, Source to Pay, and Legal—ensuring alignment with corporate objectives and market dynamics
Collaborative Partnerships: Forge and deepen strategic alliances, notably with the Moveworks team, to deliver joint GTM strategies and drive sales excellence
Innovation & Transformation: Reimagine Shared Services and Global Employee Experience GTM through inventive pricing, packaging, and sales programs that set new industry benchmarks
Enterprise Alignment: Partner with Product, Geo, Account, Industry, Solution, Marketing, Customer Excellence, Partners, and Analytics leaders to create clarity, synchronize execution, and maximize impact
Executive Engagement: Cultivate and sponsor high-level relationships with CHROs, COOs, CFOs, and Heads of Shared Services at leading global enterprises
Customer-Centricity: Champion a culture where customer feedback directly informs product and GTM decisions, embedding customer-centricity at every level
Operational Excellence: Drive cross-functional alignment across GTM motions—launch planning, enablement, and performance tracking—while optimizing operating models, governance, and KPIs for scalable accountability
Enablement & Growth: Design innovative enablement strategies to upskill sales and GTM teams, fostering a high-performance, growth-oriented culture
Market Leadership: Anticipate market trends, competitive shifts, and emerging technologies to ensure ServiceNow’s GTM strategy remains ahead of the curve
Brand Stewardship: Represent ServiceNow at premier industry forums and with customers as an Executive Sponsor, amplifying brand reputation
Team Leadership: Inspire and mentor a global team of 13 GTM strategists and operators, plus an extended team of 100+ across four disciplines, cultivating innovation, collaboration, and continuous improvement
Qualification
Required
20+ years of progressive experience in GTM strategy, business operations, or customer success, including 5+ years in GTM leadership and 5+ years in senior executive roles
Demonstrated 'AI-first' mindset and a relentless growth orientation
Proven success driving strategic initiatives and operational execution in complex, matrixed environments
Deep expertise in CXO-level engagement and executive influence
Exceptional analytical, communication, and storytelling abilities
Preferred
Experience in SaaS, cloud, or enterprise technology strongly preferred
MBA or equivalent advanced degree is advantageous
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase