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Purple Wave Auction · 1 day ago

Technology Specialist I

Manhattan, KS

Full-time

Onsite

Entry Level

$19.23/hr - $25/hr

1+ years exp

Purple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. They are seeking a Technology Specialist I to provide front-line technical support, troubleshoot issues, and assist with onboarding, ensuring smooth operation of IT systems.

E-CommerceInternetRetail

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact for Tier I technical issues via in-person, phone, and remote support

Troubleshoot and resolve basic hardware, software, and network connectivity issues

Support employee onboarding and offboarding, including device imaging, setup, recovery, and account provisioning

Install, configure, and maintain desktop and laptop systems, printers, and peripheral equipment

Provide technical support for mobile platforms including iOS, Android, and Microsoft Surface devices

Assist with Field Tool hardware and application support under supervision

Maintain accurate IT asset inventory and ticket records using internal systems

Create and contribute to the initial drafting of internal IT documentation, checklists, and procedures

Educate users on common software tools, IT policies, and technology best practices

Ensure adequate security configurations are in place for software and hardware that comply with industry standards

Provide basic support for meeting rooms and conference technology

Maintain organized IT storage areas and workspaces

Follow all organizational IT security protocols and procedures

Escalate unresolved or complex issues to Technology Specialist II or III

Undertake additional assigned duties as requested

Qualification

IT support experienceCompTIA A+ certificationWindows knowledgeMacOS knowledgeMobile operating systemsTicketing systemsSpanish speakingCommunication skillsInterpersonal skills

Required

High school diploma or GED required

1–2 years of IT support experience or formal training in a related field

Basic knowledge of Windows, macOS, and mobile operating systems

Strong communication and interpersonal skills

Spanish speaking bi-lingual candidates are encouraged to apply

Candidates may be requested to complete position specific skills assessments

Applicants must be either a U.S. Citizen or eligible to work in the U.S

Requires the ability to satisfactorily complete a background check

Preferred

CompTIA A+ or similar certification

Familiarity with ticketing systems (e.g., Jira, Freshservice)

Experience supporting Google Workspace or Microsoft 365 environments

Recommended certification path: CompTIA A+, Google IT Support Professional, Microsoft Certified: Modern Desktop Administrator Associate

Benefits

Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).

Monthly phone stipend in accordance with the Company’s cell phone policy, currently $120/month.

Health, Dental, and Vision starting the first of the month following start date.

401(k) plan with an employer match up to 4% starting the first day of employment.

Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60 days of employment.

Fully paid Short-Term Disability provided by the Company.

Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year.

Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.

Company

Purple Wave Auction

It is simple, Purple Wave is an Internet auction service that will sell your used equipment to the highest bidder. Straight. Simple. Sold.

Founded in 2000

Manhattan, Kansas, USA

201-500 employees

https://www.purplewave.com

H1B Sponsorship

Purple Wave Auction has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)