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Navigant Credit Union · 1 day ago

Business Credit Card Product Manager

Smithfield, RI

Full-time

Onsite

Mid Level

3+ years exp

Navigant Credit Union is the largest credit union in Rhode Island, dedicated to improving the financial well-being of families and businesses. The Business Credit Card Product Manager is responsible for the end-to-end onboarding of business credit card programs, ensuring smooth program launches and strong adoption while developing product strategies to drive growth.

BankingFinancial Services

Responsibilities

Oversees the Corporate Card & Small Business Card Programs from end to end including the Sales Experience, Application, Fulfillment, New Account Setup, Implementation, Client Training, & Support

Generates new Small Business & Corporate credit card sales through Centers of Influence, identifying partnership opportunities for further business development opportunities

Accepts and actively works referrals from all channels; acts as the primary point of contact and SME for business & corporate credit card programs including collecting and process applications for business credit cards

Collaborates with Underwriting throughout the application lifecycle process; clarifies structure and responds to underwriting conditions, working with the members throughout and gathering additional documentation if necessary

Prepares & executes closing packages including requisite disclosures and agreements with members (in-person or via DocuSign)

Onboards new business accounts and employee cards in the system and enrolls businesses in SpendTrack

Serves as the SpendTrack Program Admin & SME for all businesses, assisting with issues, performing maintenance, and providing support

Enrolls and configures SpendTrack system setup including roles, permissions, workflows, and Expense Management if selected, setting up organizational parameters including cost centers, GL's, code values, and reporting

Conducts training of SpendTrack and Expense Management for Business Program Admins and cardholders, providing guides and FAQs to enable future self service

Develops and implements Business credit card product strategies and roadmaps in line with the Credit Union's overall business objectives to drive business card growth

Collaborates with cross-functional teams including Commercial Banking, Cash Management, Marketing, Sales, and Operations to ensure successful product launches and ongoing product & portfolio management

Partners with Business Development Officers and Retail/Commercial Banking to upskill teams on Business credit card offerings and generate new incremental card business

Liaisons with Marketing as the product owner for Business Credit Card Programs; determines marketing strategies and assets required to successfully grow and manage the program

Works with small business and corporate clients to maximize their card programs and generate additional spend and interchange revenue, including driving top of wallet behavior and EMOB activities

Serves as the primary point of contact for complex issues from business and corporate clients including issues referred from branches/contact center. Works with internal teams to resolve issues and provides client resolution within all predetermined SLA's

Ensures full compliance with department procedures and Government agencies, adhering to all Regulatory and compliance requirements

Performs all other duties as assigned by the VP, Credit Card Portfolio Manager

Qualification

Credit card product managementCommercial banking knowledgeSpendTrack administrationMarket researchClient trainingAnalytical skillsService orientationMulti-project managementPC proficiencyMicrosoft OfficeVerbal communicationWritten communicationInterpersonal skillsOrganizational skillsProblem-solving skillsPresentation skills

Required

High School diploma or GED

A minimum of 3 years previous experience in the credit card industry or a related field

Demonstrated understanding of commercial/small business credit card products and retail banking

Proven track record of developing and managing successful products

Excellent verbal and written communication skills

Telephone etiquette and strong interpersonal skills

Excellent organizational, analytical and problem-solving skills

Strong service orientation skills in alignment with the credit union's mission and core values

Ability to conduct presentations and training programs

Ability to handle multiple projects/priorities simultaneously with an effective outcome

Ability to deal with highly confidential information

PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet

Ability to function in a commercial office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc

Some travel required

Ability to lift a minimum of 25lbs