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Arizona Public Service - APS · 1 day ago

Employee Relations Consultant | Human Resources

Phoenix, AZ

Full-time

Hybrid

Senior Level

5+ years exp

Arizona Public Service (APS) is seeking an Employee Relations Consultant to enhance workplace relations and support employees through challenging situations. The role involves advising on employee relations issues, conducting investigations, and collaborating with various stakeholders to ensure a fair and compliant work environment.

Electrical DistributionEnergySustainability

No H1B

U.S. Citizen Only

Responsibilities

Advises on and responds to employee relations issues received from employees, leaders, HRBPs, the HR Service Team, and more

Consults with leaders and HR Business Partners on employee behavior and performance concerns, provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions

Conducts or supports leaders in the conducting of investigations into employee relations concerns, including allegations of discrimination, harassment, retaliation, ethics violations, hostile work environment, unfair treatment and violation of company policies. This may include gathering and analyzing evidence and timely resolution of problems through application of relevant laws/policies/past practices

Independently determines the most effective and efficient method of investigation for each individual case

Interprets and applies understanding of corporate policy, collective bargaining agreements, employment law, and other regulations to provide immediate advice, guidance or clarification for employee relations inquiries

Maintains required documentation within case management system including intake and investigative notes, supporting documents and final reports in a timely manner

Supports Legal department in research, investigations for any external charges or cases

Uses customer insights and case trends to recommend and help develop or refine employee relations tools, resources and trainings or address systemic, procedural or leadership issues

Responds to all first-level, non-third party Employee Relations issues received from employees, leaders, HRBPs, or the HR Service Team

Conducts investigations and fact finding on Employee Relations issues including allegations of discrimination, harassment, retaliation, ethics violations, hostile work environment, unfair treatment and violation of company policies. This includes gathering and analyzing evidence and timely resolution of problems through application of relevant laws/policies/past practices

Interprets and applies understanding of corporate policy, employment law and other regulations to provide immediate advice, guidance or clarification for Employee Relations inquiries

Provides consultation, guidance and coaching to leaders and HR Business Partners to address employee behavior and performance concerns, provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions

Maintains required documentation within case management system including intake and investigative notes, supporting documents and final reports in a timely manner

Supports Legal department in research, investigations for any external charges or cases

Independently determines the most effective and efficient method of investigation for each individual case

Independently conducts and documents interviews with complainants and witnesses to obtain information which would be considered admissible under generally accepted rules of evidence

Performs out-of-office field investigations, as appropriate

Provides regular updates to the client, HR partners, and Legal (as necessary) throughout the process

Uses customer insights and case trends to recommend and help develop or refine employee relations tools, resources and trainings or address systemic, procedural or leadership issues

Qualification

Employee RelationsLabor RelationsInvestigative SkillsSPHR/PHR CertificationCoaching LeadersProject ManagementClient ManagementBusiness WritingTrust BuildingCommunication Skills

Required

Bachelor's degree in Human Resources, Industrial Relations, Public Relations, Business or other job-related field from an accredited college or university

PLUS five (5) years' experience in professional-level Employee Relations, Labor Relations, and/or HR Business Partner positions

In lieu of bachelor's degree, combination of college coursework and/or experience in professional-level Employee Relations, Labor Relations, and/or HR Business Partner positions equaling nine (9) years required

Excellent client management, consulting and business literacy skills

Ability to develop strong trusting relationships in order to gain support and achieve results

Experience coaching leaders and employees

Strong project management, communication and business writing skills