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Needham Bank · 1 day ago

Assistant Branch Manager

Boston, MA

Part-time

Onsite

Mid Level

$61K/yr - $79K/yr

3+ years exp

Needham Bank is dedicated to providing excellent banking services and is seeking an Assistant Branch Manager to oversee daily operations. The role focuses on managing branch staff, ensuring compliance, and promoting a best-in-class customer experience while achieving business objectives.

BankingCommunitiesFinancial Services

Comp. & Benefits

Responsibilities

Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff

Ensure all branch employees adhere to the standard of owning all inquiries and replying with 24 hours

Manage day-to-day sales efforts of the branch including frequent, active coaching of all branch retail staff; build referral and service skills to produce consistent, measurable results

Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch

Prepare and deliver performance evaluations and recommend salary/bonus adjustments, with input from Branch Manager; counsel/discipline employees when needed; coordinate branch staff training when needed

Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services

Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer

Maintain an environment that fosters teamwork

Responsible for maintaining office building, grounds, equipment and fixtures

Prepare reports for management as required

Establish and help to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports

Provide and maintain a professional business-like atmosphere within the branch

Support the Branch Manager by representing the bank in the community

Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable

Perform additional duties as requested, needed or assigned

Qualification

Banking industry experienceEmployee developmentBank operating policiesMicrosoft OfficeCustomer service experienceEthical standardsEnglish communicationTeamworkRelationship building

Required

Ability to supervise, monitor and evaluate the work of others

Highly motivated and experienced managing multiple direct reports

Fluent in written and verbal English communication skills

Demonstrate and promote high ethical standards and behaviors

Participation in community organizations and events required

Ability to build strong relationships across the organization, exceed customer expectations, adapt to change

Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed

Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary

Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

Bachelor's degree highly desired or equivalent experience/combined education required

Banking industry experience highly preferred

Three to five years of previous experience as a customer service representative in order to assist branch retail staff

Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations

Proficient in Microsoft Office