TEKsystems · 2 days ago
Technical Support - Service Desk
Minneapolis, MN
Full-time
Onsite
New Grad, Entry Level
$20/hr - $27.50/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Technical Support - Service Desk professional to provide Help Desk support, troubleshoot software and hardware issues, and maintain firm assets for optimal performance.
Information Technology
Responsibilities
Provide Help Desk support by being point of contact for internal users seeking technical assistance on issues related to software, hardware, and network connectivity; analyze and troubleshoot software and hardware issues through resolution
Assist users with smartphone and mobile device network connectivity issues
Provide Hardware Support by maintaining firm assets, including installing, configuring, diagnosing, repairing and upgrading firm hardware including PCs, thin clients, and scanners while ensuring optimal performance
Maintain an up-to-date firm asset inventory
Troubleshoot and assist callers in solving systems, software, hardware, and procedural problems
Ensures issues are tracked through resolution in a timely manner; works with internal IT team or external technical support as needed for resolution of unresolved issues
Maintain a ticketing system for tracking purposes of all help desk calls with detailed and accurate documentation of assistance provided; analyze call ticket history to discover any underlying issues or trends
Assist in setup of AV equipment in conference rooms; assists users with email account setup on smartphones
Set up user workstations; handle moving and hookup of equipment during office moves; install and configure the firm’s computer hardware operating systems and applications on thin clients and PCs; manage and configure UI for scanners; diagnose and solve hardware faults; escalate unresolved hardware problems to external support vendor when needed
Maintain hardware inventory database; manage firm’s check-out pool of hardware, including laptops, mobile hotspots, etc
Create and maintain detailed instructional documentation of all processes performed
Assess and track down resolutions to internal customer issues and requests with a sense of urgency and resolve to provide an answer or update on the status of the incident or request
Qualification
Required
Provide Help Desk support by being point of contact for internal users seeking technical assistance on issues related to software, hardware, and network connectivity; analyze and troubleshoot software and hardware issues through resolution
Assist users with smartphone and mobile device network connectivity issues
Provide Hardware Support by maintaining firm assets, including installing, configuring, diagnosing, repairing and upgrading firm hardware including PCs, thin clients, and scanners while ensuring optimal performance
Maintain an up-to-date firm asset inventory
Troubleshooting, windows support, outlook, ticketing system, customer service oriented, Technical support, Customer service, Help desk support, Windows 10, Desktop, Support, Help desk
Troubleshoot and assist callers in solving systems, software, hardware, and procedural problems
Ensures issues are tracked through resolution in a timely manner; works with internal IT team or external technical support as needed for resolution of unresolved issues
Maintain a ticketing system for tracking purposes of all help desk calls with detailed and accurate documentation of assistance provided; analyze call ticket history to discover any underlying issues or trends
Assist in setup of AV equipment in conference rooms; assists users with email account setup on smartphones
Set up user workstations; handle moving and hookup of equipment during office moves; install and configure the firm's computer hardware operating systems and applications on thin clients and PCs; manage and configure UI for scanners; diagnose and solve hardware faults; escalate unresolved hardware problems to external support vendor when needed
Maintain hardware inventory database; manage firm's check-out pool of hardware, including laptops, mobile hotspots, etc
Create and maintain detailed instructional documentation of all processes performed
Assess and track down resolutions to internal customer issues and requests with a sense of urgency and resolve to provide an answer or update on the status of the incident or request
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase