LDX Digital · 1 day ago
Account Manager
Miami, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expLDX Digital is a cutting-edge digital marketing agency specializing in Google Ads and native advertising. They are seeking a highly organized and proactive Account Manager to serve as the main point of contact for clients, ensuring smooth communication and measurable success across advertising campaigns.
Marketing & Advertising
No H1B
Responsibilities
Serve as the primary point of contact for assigned clients — managing all day-to-day communications and requests
Build trusted, long-term relationships with clients by proactively understanding their business goals, challenges, and marketing objectives
Conduct regular check-ins, performance reviews, and strategy calls to keep clients informed and engaged
Manage expectations and ensure all client deliverables are met on time and at the highest standard
Handle escalations and problem-solve quickly with diplomacy and confidence
Collaborate with internal teams to develop, execute, and optimize paid media campaigns (primarily Google Ads, Meta Ads, and other PPC channels)
Review campaign performance metrics, identify trends, and provide actionable insights that align with client goals
Understand media buying fundamentals and speak confidently about CPC, CPA, ROAS, conversion tracking, and attribution models
Help identify upsell and cross-sell opportunities based on client needs and campaign performance
Coordinate deliverables between internal teams — ensuring ad creatives, copy, budgets, and optimizations are executed according to plan
Maintain organized client documentation including campaign briefs, strategy notes, meeting summaries, and progress updates
Track account performance metrics and provide regular reporting with analysis and recommendations
Ensure all campaigns comply with platform policies and brand standards
Drive client retention by ensuring satisfaction, strong ROI, and clear communication of value
Anticipate client needs before they arise — staying one step ahead in strategy and support
Gather feedback and collaborate with leadership to improve processes, reporting, and client onboarding
Contribute ideas to enhance the customer journey and strengthen client relationships across the portfolio
Qualification
Required
2+ years of experience in account management, client success, or a similar client-facing role in digital marketing agencies or direct-response advertising
Experience with Google Ads or other media buying platforms (Meta, TikTok, LinkedIn, etc.) — must be able to discuss campaign strategy and performance confidently
Excellent written and verbal communication skills — you know how to keep clients informed, reassured, and aligned
Strong analytical mindset; able to interpret performance metrics and translate data into actionable insights
Demonstrated ability to manage multiple clients simultaneously in a fast-paced environment
Tech-savvy, detail-oriented, and resourceful — comfortable using tools like Google Workspace, Slack, Asana, ClickUp, or similar project management systems
Empathetic, solution-focused, and highly dependable — clients see you as their go-to partner
US-based — candidates must be legally authorized to work in the United States and available between 7:00 AM – 3:00 PM EST
Preferred
Google Ads certification
Familiarity with CRM tools (HubSpot, Pipedrive, or similar)
Understanding of analytics platforms (Google Analytics, Looker Studio, etc.)
Experience supporting eCommerce, SaaS, or performance-driven campaigns
Benefits
100% health insurance coverage for the employee, including coverage for a spouse and/or dependents (within the state of Florida)
401(k) with company match
Paid education and learning support — if there’s a course, certification, conference, or training related to your role or the industry, we’ll cover it
Hybrid-remote flexibility designed to support both focus and collaboration
Team trips and in-person events to build strong relationships and culture
Company
LDX Digital
We help innovative brands build compounding growth through intelligent data driven advertising. Here at LDX Digital we have one mission.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase