Stenger & Stenger, P.C. · 1 day ago
Mailroom Team Lead *Evening Shift (12:00pm - 8:30pm)
Grand Rapids, MI, US
Full-time
Onsite
Mid LevelStenger & Stenger, P.C. is a prominent law firm located in Grand Rapids, dedicated to providing high-quality legal representation. They are seeking a Mailroom Team Lead to assist with various administrative duties, including workflow processes and maintaining professional relationships within the firm.
Law EnforcementLegalLegal TechProfessional Services
Responsibilities
Knowledge or willingness to learn applicable federal, state, and local laws and regulations that are applicable for the jurisdiction in which the tasks are performed. (Multi-State Organization)
Knowledge of the Firm’s policies and procedures
Knowledge of client standards
Knowledge of the Firm’s personnel and appropriate departmental contacts
Prompt response and execution of instruction from state attorney, direct manager, direct supervisor, secondary supervisor, Collections Manager, Client Relations Manager, Director of Compliance, Director of Operations, and/or President
Maintain and monitor workflow and assign tasks/work to team members to ensure work is completed timely and within designated SLA; Communicate any possible issues both effectively and timely with leadership
Review and work issues log to ensure issues are resolved timely
Maintain and develop professional working relationships with Firm personnel (particularly with varying departments and States)
Assist in the maintenance of account files, copying, and organizing documents
Assist in handling documents and legal pleadings, in compliance with firm policies
Assist in mail opening, entry, and proper notation of subsequent actions
Assist in file maintenance by updating the case files with proper documentation
Maintain clerical duties such as fielding/making phone calls, corresponding with third parties, imaging documents upon intake/preparation, and execute outbound mailing procedures
Review drafted correspondences/pleadings, assemble documentation, and ensure quality
Assist in the training of new personnel as outlined in Firm policies, procedures, and training manuals
Notify leadership of concerns/priority case information as directed in the Firm’s policies and procedures
Assist in the maintenance of electronic filings and corresponding logs
Aid Central Services Supervisor in preparation and feedback regarding personnel reviews
Work directly with leadership to optimize efficiencies
Aid central services support staff in their primary duties and responsibilities in their absence or inability to perform
Monitor and update special instructions for mailings with leadership oversight
Qualification
Required
Knowledge or willingness to learn applicable federal, state, and local laws and regulations that are applicable for the jurisdiction in which the tasks are performed
Knowledge of the Firm's policies and procedures
Knowledge of client standards
Knowledge of the Firm's personnel and appropriate departmental contacts
Prompt response and execution of instruction from state attorney, direct manager, direct supervisor, secondary supervisor, Collections Manager, Client Relations Manager, Director of Compliance, Director of Operations, and/or President
Maintain and monitor workflow and assign tasks/work to team members to ensure work is completed timely and within designated SLA; Communicate any possible issues both effectively and timely with leadership
Review and work issues log to ensure issues are resolved timely
Maintain and develop professional working relationships with Firm personnel (particularly with varying departments and States)
Assist in the maintenance of account files, copying, and organizing documents
Assist in handling documents and legal pleadings, in compliance with firm policies
Assist in mail opening, entry, and proper notation of subsequent actions
Assist in file maintenance by updating the case files with proper documentation
Maintain clerical duties such as fielding/making phone calls, corresponding with third parties, imaging documents upon intake/preparation, and execute outbound mailing procedures
Review drafted correspondences/pleadings, assemble documentation, and ensure quality
Assist in the training of new personnel as outlined in Firm policies, procedures, and training manuals
Notify leadership of concerns/priority case information as directed in the Firm's policies and procedures
Assist in the maintenance of electronic filings and corresponding logs
Aid Central Services Supervisor in preparation and feedback regarding personnel reviews
Work directly with leadership to optimize efficiencies
Aid central services support staff in their primary duties and responsibilities in their absence or inability to perform
Monitor and update special instructions for mailings with leadership oversight
Excellent written and verbal communication skills
Must type at least 50 WPM
Familiarity with Microsoft Office applications (Outlook, Word and Excel), collection software, and other applications
Ability to be self-motivated, organized and hardworking
Desire to work with others in achieving Firm and client goals
Ability to lift and carry up to 25 lbs
Ability to stand or sit for long periods of time
Company
Stenger & Stenger, P.C.
Stenger & Stenger, P.C., established in 1994, is a collections law firm dedicated to providing banks, creditors and debt buyers legal representation in multiple states, including Colorado, Indiana, Georgia, Kentucky, Michigan, Minnesota, New Jersey, Ohio, Tennessee, and Iowa .
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R
Raymond Bankoski
Chief Technology Officer
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