Swoon · 4 days ago
Call Center Agent / Customer Service Rep
Peoria, IL
Contract
Onsite
Entry Level
$15/hr - $16/hr
1+ years expSwoon is seeking a Call Center Agent / Customer Service Rep for a night-shift, on-site contract role in Peoria, IL. The ideal candidate will monitor safety-related video events, document findings, and communicate effectively with industrial site personnel while working in a secure 24/7 monitoring center.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Hiring Manager
Daniela Salinas
Responsibilities
Monitor safety-related video events and system alerts
Identify signs of fatigue or distraction and accurately classify events
Document findings and follow established safety procedures
Contact industrial site personnel when safety intervention is required
Work in a secure 24/7 monitoring center with a small on-site team
Use Microsoft Office 365, Teams, and internal systems to track and communicate information
Qualification
Required
High School Diploma or GED required
1–2 years of customer service, call center, or related experience
Strong multitasking ability (speaking and typing simultaneously)
Excellent attention to detail and verbal communication skills
Basic computer proficiency, including: Browsing and interface navigation, Typing and data entry, Microsoft Office 365 and Microsoft Teams
Ability to accurately document and record information
Reliable transportation and ability to work on-site overnight
Preferred
Multitasking
Effective communication
Attention to detail
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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