Piper Maddox ยท 1 week ago
Director of Technical Services
United States
Full-time
Remote
Director/ExecutivePiper Maddox is a leading solar inverter manufacturing firm in the country, seeking a Director of Technical Services to build a new division from the ground up. The role involves leading technical services strategy, execution, and growth, while interfacing with clients, internal teams, and suppliers to ensure the success of the technical services portfolio.
RecruitingRenewable EnergyStaffing Agency
Hiring Manager
Gabriel Bringas
Responsibilities
Act as the primary owner for client service initiatives, service agreements, and aftermarket support activities
Oversee active service cases and field issues, coordinating internal functions and external partners to ensure timely resolution
Collect and evaluate supplier analyses, determine corrective actions, and communicate outcomes clearly to stakeholders
Escalate risks or critical issues appropriately to leadership to protect customer relationships and business outcomes
Ensure all service activities align with expectations for safety, quality, schedule, and contractual compliance
Lead multidisciplinary teams across engineering, supply chain, project management, and external partners to deliver service projects successfully
Align global and regional resources to support execution of service commitments and strategic initiatives
Secure organizational support and resources required to implement technical services strategies
Develop annual demand forecasts and operating plans for the technical services portfolio, including orders, revenue, and margin expectations
Track and report performance metrics for service bookings and sales, providing analysis and actionable insights to leadership
Apply data-driven analysis to guide investment decisions, portfolio optimization, and growth strategies
Evaluate current capabilities, solutions, and technologies to identify opportunities for service expansion or enhancement
Analyze market dynamics, industry trends, and competitive positioning to inform service roadmap decisions
Define customer needs across targeted industries and assess how evolving economic and technical trends may impact demand
Create business cases and strategic plans for introducing new technical service offerings and entering new markets
Define market requirements and initiate development requests for new services, upgrades, or bundled solutions
Partner with engineering, marketing, and business development teams to shape offerings that support long-term growth objectives
Establish and maintain visibility into available service offerings, ensuring consistency and standardization across the organization
Support development and execution of launch strategies for new service offerings in collaboration with commercial teams
Review service-related commercial proposals to ensure pricing accuracy, policy compliance, and profitability
Determine budget requirements for marketing activities, events, training seminars, and promotional materials
Ensure service activities comply with contractual, legal, and corporate governance requirements
Monitor operational and commercial risks and implement mitigation strategies to protect the organization
Maintain transparency of project performance, risks, and outcomes through regular communication with leadership
Contribute technical and market insights during early-stage evaluation of potential acquisitions or partnerships
Ensure growth initiatives align with long-term organizational strategy and market positioning
Strengthen long-term client relationships through structured engagement, communication, and performance management
Foster collaboration with affiliated and partner organizations to share best practices and expand service capabilities
Represent the organization professionally with customers, partners, and industry stakeholders
Identify performance gaps within technical services operations and implement improvement initiatives
Design, implement, and refine systems and processes that enhance service efficiency and scalability
Lead, develop, and retain a high-performing technical services team aligned with business objectives
Promote a culture of accountability, collaboration, and continuous improvement
Qualification
Required
Experience in building and leading technical services divisions
Strong client-facing service management skills
Proven ability to manage business planning and market development
Experience in organizational leadership
Ability to oversee service agreements and aftermarket support activities
Experience in coordinating internal functions and external partners
Strong communication skills to convey outcomes to stakeholders
Ability to escalate risks or critical issues to leadership
Knowledge of safety, quality, schedule, and contractual compliance
Experience leading multidisciplinary teams
Ability to align global and regional resources
Experience in developing annual demand forecasts and operating plans
Ability to track and report performance metrics
Experience in data-driven analysis for investment decisions
Ability to evaluate current capabilities and identify service expansion opportunities
Experience analyzing market dynamics and industry trends
Ability to define customer needs and assess demand impact
Experience creating business cases and strategic plans
Ability to define market requirements for new services
Experience partnering with engineering, marketing, and business development teams
Ability to establish visibility into service offerings
Experience supporting launch strategies for new service offerings
Ability to review service-related commercial proposals
Experience determining budget requirements for marketing activities
Knowledge of contractual, legal, and corporate governance requirements
Experience monitoring operational and commercial risks
Ability to maintain transparency of project performance
Experience contributing technical and market insights for acquisitions
Ability to strengthen long-term client relationships
Experience fostering collaboration with partner organizations
Ability to represent the organization professionally
Experience identifying performance gaps and implementing improvements
Ability to design and refine systems and processes
Experience leading and developing high-performing teams
Ability to promote a culture of accountability and continuous improvement
Company
Piper Maddox
Piper Maddox provides recruitment services for the renewable energy sectors.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase