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Advocate Aurora Health · 13 hours ago

Patient Service Specialist- Atrium Health Rocky River Internal Medicine FT

Charlotte, NC - 3310 Dutch Creek Dr

Full-time

Onsite

New Grad, Entry Level

$19.45/hr - $29.20/hr

Advocate Aurora Health is a leading nonprofit integrated health system in the United States, and they are seeking a Patient Service Specialist for their Rocky River Internal Medicine department. The role involves providing excellent customer service, managing patient registration and insurance verification, and maintaining accurate patient information to ensure a positive patient experience.

Health Care

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience

Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations

Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision

Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience

Encourages patient utilization of front-end technology during the registration process

Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office

Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations

Monitors inventory and stock medications, narcotics, and emergency medications/equipment