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Lennox · 1 day ago

Customer Success Leader

Fort Lauderdale, FL

Full-time

Onsite

Senior Level

$75K/yr - $105K/yr

5+ years exp

Lennox National Account Services is a leading player in the HVAC industry, seeking a Customer Success Leader to drive growth in maintenance and service offerings. This role focuses on developing customer relationships, ensuring satisfaction, and expanding service offerings through operational excellence.

Consumer GoodsElectronicsHeating Ventilation and Air Conditioning (HVAC)Innovation Management

Responsibilities

Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions

Build, maintain, and grow key relationships with targeted existing and prospective national accounts

Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, and repeat business

Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met

Monitor customer success indicators and proactively address service gaps or risks

Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported

Identify account expansion and growth opportunities within existing customer relationships

Negotiate pricing and terms of sales and service agreements in alignment with business objectives

Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems

Qualification

Sales experienceRelationship-buildingNegotiation skillsCustomer service principlesCRM softwareMicrosoft OfficeListening skillsProduct knowledgeSales techniquesMarketing strategiesTime managementOrganizational abilitiesWritten communicationVerbal communicationPersuasion skills

Required

Bachelor's degree or an equivalent combination of education and relevant experience

Five year sale experience

Expert-level relationship-building, listening, persuasion, and negotiation skills

Strong time management and organizational abilities

In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques

Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation

Excellent written and verbal communication skills

Substantial industry and product knowledge

Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

Benefits

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability insurance

12 days paid time off

2 paid well-being days

1 paid volunteer day

12 paid holidays

3 floating holidays per year

Company

Lennox

Glassdoor4.0

Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Founded in 1895

Richardson, Texas, USA

10001+ employees