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Amerit Consulting · 1 day ago

Bilingual Customer Service Rep (Local-REMOTE)

United States

Contract

Remote

Entry Level

$20/hr - $20/hr

1+ years exp

Amerit Consulting is a fast-growing staffing and consulting firm that provides solutions to Fortune 500 companies and smaller organizations. They are seeking a Bilingual Customer Service Rep to respond to inbound calls, assist beneficiaries, and maintain knowledge of client programs and policies.

ConsultingHuman ResourcesInformation TechnologyStaffing Agency

Hiring Manager

Gurjant (Gary) Singh

Responsibilities

Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur

Assists beneficiaries by completing enrollment transaction request transactions, as applicable

Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position

Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position

Follows policies and procedures applicable to the position

Qualification

Bilingual fluencyComputer literacyHealth services experienceOrganizational skillsInterpersonal skillsWritten communicationVerbal communicationTeamwork

Required

Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, and Armenian

One year of experience in the field or related area

High School diploma, GED, or equivalent certification

Computer literacy with the ability to quickly learn new software programs

Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent

Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment

Ability to successfully execute many complex tasks simultaneously

Ability to work as a team member, as well as independently