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OrthoCarolina · 1 day ago

Worker's Compensation Supervisor

Charlotte, NC

Full-time

Onsite

Entry, Mid Level

1+ years exp

OrthoCarolina is a healthcare provider with a focus on teamwork and excellence. They are seeking a Workers Compensation Supervisor to oversee the call center operations and ensure efficient and accurate customer service for injured workers.

Health CareMedical

Responsibilities

Responsible for day-to-day operations of the Worker’s Compensation Specialists Call Center including hiring, terminations, PTO requests, Performance evaluations, qualitative and quantitative performance metrics

Evaluates departmental activities to ensure staff relations, balanced workloads and efficiency of service

Assists in the development, implementation, evaluation and enforcement of departmental, and/or clinic policies and objectives

Coordinates departmental activities, work schedules and assignments of staff members, department changes, updates, training, etc

Communicates with staff on an ongoing basis regarding Works closely with case managers, insurance adjusters, employers to ensure that injured workers are cared for efficiently

Provides general worker’s compensation training to physicians and staff and assists in the creation of worker’s compensation internal policies and procedures and provide general worker’s compensation training to physicians, managers and staff

Qualification

Supervisory experienceWorkers Compensation knowledgeHealthcare practice managementHIPAA knowledgeMedical terminologyRevenue Cycle CertificationCustomer service experienceFinancial experienceAdministrative experienceOffice administration