Butterball · 2 days ago
IT Site Administrator
Ozark, AR
Full-time
Onsite
Mid Level
3+ years expButterball is a well-known brand in the turkey industry, committed to quality and fostering a supportive work environment. The IT Site Administrator is responsible for overseeing and maintaining the information technology infrastructure at a specific site, providing technical support, ensuring network reliability, and coordinating with central IT teams to implement policies and procedures.
Internet
Responsibilities
Monitors and maintains site-specific infrastructure including servers, workstations, network equipment, and other hardware (i.e., switches, routers, access points, new hire equipment, etc.)
Troubleshoots and resolves IT related problems reported by team members. Solves moderately complex problems utilizing resources, pre-defined solutions, good judgment, and expertise
Serves as the site’s point of contact for IT related emergencies and participates in disaster recovery planning
Conducts hardware and software inventory management for the site. Collaborates with IT vendors for procurement, maintenance, and support of IT equipment and services
Installs, configures, upgrades, repairs, and troubleshoots operating systems, software applications, and hardware components. Coordinates equipment replacement when necessary
Efficiently oversees the IT service desk ticketing system, delivering excellent customer service through timely, courteous, and diligent responses and status updates on all service requests
Provides technical support to end-users, addressing hardware and software issues promptly. Assists users in understanding and adhering to IT policies and best practices
Enforces and ensures compliance with relevant regulations, industry standards, and IT security policies and procedures
Ensures the security and integrity of data through data management practices and system updates
Collaborates with the central IT team to implement network and system improvements. Utilizes technical expertise to enhance IT system efficiency across the organization
Develops and helps standardize and document solutions to IT issues. Ensures proper documentation for all IT systems, configurations, and procedures
Prepares reports on IT activities and incidents as required
Qualification
Required
High school diploma, GED, or equivalent
3+ years or relevant experience or the knowledge, skills, and abilities to succeed in the role
Strong written and verbal communication and interpersonal skills
Ability to create and maintain strong rapport with internal and external partners
Detail-oriented with the capabilities of handling multiple priorities, tasks, and projects simultaneously
Critical thinking, investigatory, and problem-solving abilities
Solid business acumen with the ability to comprehend how IT influences various facets of the organization
Firm knowledge of best practices in IT administration, Microsoft O365 products/services and ManageEngine
Proven record of effectively utilizing IT incident ticketing systems to handle and prioritize requests
Strong knowledge of computer hardware, operating systems, and software applications
Proficient with Microsoft Suites (Teams, Word, Excel, PowerPoint, Outlook, etc.), network protocols, systems security, and troubleshooting
Skilled in diverse types of computer hardware, software, peripherals and components, networking protocols and communications
Preferred
Associates or Bachelors in related field
CompTIA A+ Certification
Experience with ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or Jira Service Management
Company
Butterball
Butterball helps consumers celebrate traditional holidays and every day meal occasions with its branded line of products.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-12-06Undisclosed
Leadership Team
Neal Walsh
Chief Operating Officer
Art Lankford
Vice President Operations
Recent News
National Turkey Federation
2025-11-25
Qatar Tribune
2025-11-10
Company data provided by crunchbase