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Omni Hotels & Resorts · 14 hours ago

Resort Events and Experience Manager

Bretton Woods, NH

Full-time

Onsite

Mid Level

3+ years exp

Omni Hotels & Resorts is known for its exceptional service and enriching work environment. The Resort Events and Experience Manager will be responsible for organizing and overseeing events and activities across the resort, focusing on revenue generation and collaboration with various departments. This role requires excellent communication skills and the ability to manage multiple events and activities effectively.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Attend weekly events and activities meetings

Provide accurate, up-to-date event information for the Bugle and Marketing

Manage and maintain the event calendar in coordination with Marketing

Maintain files, spec sheets, procurement documents, and all paperwork related to events and activities

Coordinate and manage group activities, revenue-generating programs, and leisure/holiday/special events

Leisure sales during off-peak season (golf and ski group)

Solicit day ski groups and collaborate with Ticketing and Sales Managers

Oversee the complete ski group process, including: Prospecting new groups and maintaining past group relationships

Collecting group details and coordinating all pre-arrival setup

Meeting groups on-site for ticket distribution and support

Processing and collecting payments

Oversee the coordination of major events across the ski area, golf clubhouse, and membership programs

Participate in the planning and execution of summer/winter events, theme weekends, social programs, and activity schedules

Maintain communication with all departments (Sales, Banquets, Set-Up, Ski Operations, etc.) to ensure smooth scheduling and execution of groups and special events

Work with the Executive Team, Marketing, and CS Manager on planning, marketing, and generating all required event documents (BEOs, spec sheets, agendas, check requests, lodging requests, etc.)

Evaluate each event and provide timely follow-up summaries to leadership

Assist in developing and implementing innovative activities, programs, and corporate group offerings

Coordinate lectures, artists, entertainment, performers, and contracted services

Handle guest inquiries regarding events and activities

Create and distribute promotional materials, signage, flyers, posters, and event mailings

Maintain files, inventories of props, supplies, signage, and equipment used resort-wide

Oversee and support all areas of the Activities Department as needed

Lead and assist with year-round social activities (tournaments, games, crafts, sports, hikes, and recreational programs for all ages)

Oversee the Hotel Events Supervisor, including the Activity Concierge Desk and Kids programming

Build and maintain relationships with outside vendors (Equestrian Program, Tennis Pro, AMC, Dog Sledding, etc.)

Contribute to team efforts and overall resort success

Qualification

Event promotionMarketing experienceInterpersonal skillsOral communicationWritten communicationCalm demeanorAttention to detailAdaptabilityReliability

Required

College Diploma, plus three (3) years relevant experience or an equivalent combination of training, experience, and/or education

Must have excellent interpersonal skills

Must provide excellent service to internal and external customers

Must have excellent oral and written communication skills and attention to detail

Must have the ability to adapt to unexpected situations

Must be punctual and reliable

Must be able to remain calm and portray a friendly demeanor in stressful situations

Must be willing to work weekends, holidays, and occasional evenings

Must be able willing to work in unfavorable weather conditions

Must be available to work flexible hours to include nights, weekends, and holidays

Preferred

Event promotion/implementation and/or Marketing experience preferred

Benefits

Comprehensive healthcare coverage with options for medical, dental, and vision plans.

Paid time off for relaxation and rejuvenation.

Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.

Complementary Golf, Skiing and Riding.

Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.

Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.