Beginnings Counseling & Recovery · 1 day ago
Part-Time Reception for Counselor's Office
Jacksonville, FL
Part-time
Onsite
Entry Level
$15/hr - $18/hr
2+ years expBeginnings Counseling & Recovery is a mental health care organization seeking a part-time Receptionist for their Counselor's Office. The role involves managing front desk duties, handling calls, greeting visitors, and performing clerical tasks to support daily operations while ensuring excellent customer service.
Mental Health Care
Responsibilities
Protect patients' rights by maintaining strict confidentiality of personal and financial information
Greet clients immediately upon arrival with a warm, welcoming attitude and complete check-in procedures
Ensure all client paperwork is fully completed, verified, and accurately entered into the system
Answer all incoming telephone calls promptly and professionally
Monitor email and website inquiries from clients and insurance companies, providing timely follow-ups as needed
Take detailed messages and deliver them efficiently to the appropriate psychotherapist
Retrieve and respond to voicemail messages from reception and therapist office lines promptly
Proactively fill same-day or weekly cancellations with available clients whenever possible
Retrieve archived charts from the storage unit prior to returning clients’ appointments
Reschedule patient appointments as necessary
Enter co-pays into Simple Practice during in-office check-ins or virtual appointments
Maintain adequate copies of all forms and collateral materials required by psychotherapists
Schedule appointments while avoiding conflicts and ensuring efficient provider calendars
Regularly verify insurance eligibility
Collect and accurately enter all provider charges for services rendered on a daily basis
Process and review billing reports to obtain all necessary information for accurate insurance billing
Audit daily charges to ensure all codes are accurate and apply correct billing modifiers when applicable
Maintain billing records and follow up with insurance companies to ensure timely provider payment
Remain knowledgeable about all functions and capabilities of the Scheduling and Billing Software
Perform other administrative or billing-related duties as assigned
Qualification
Required
Experience with Phone Etiquette and Receptionist Duties
Proficiency in Clerical Skills, including filing, scheduling, and record management
Strong Communication and Customer Service skills
Strong Computer Skills
Excellent organizational and time management abilities
Ability to work collaboratively within a school environment
High school diploma or equivalent required
Proven experience in office administration or reception roles with strong organizational skills
Proficiency in computer literacy including Microsoft Office Suite, and data entry tools
Familiarity with multi-line phone systems and professional phone etiquette
Ability to handle clerical tasks such as filing, and document management accurately
Strong customer service skills with a friendly yet professional demeanor
Strong communication and customer service skills
Excellent attention to detail and multitasking ability
Reliability, professionalism, and confidentiality are essential
Preferred
Previous experience in an educational or administrative role is a plus
Bilingual abilities are highly desirable to serve diverse client needs effectively
Experience in healthcare, mental health, or medical billing preferred
Familiarity with Simple Practice or similar scheduling/billing software is a plus
Previous experience in medical or dental receptionist roles is beneficial but not required; training provided for industry-specific procedures
Company
Beginnings Counseling & Recovery
At Beginnings Counseling & Recovery, we employ a comprehensive and integrative therapeutic approach to address the unique needs of each client.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase